IT Manager - Network Operations

Location: HYBRID - BLOM ADMINISTRATIVE CAMPUS

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

The manager oversees LAN, WAN, wireless, data center networking, and internet connectivity; ensures performance, availability, reliability, and service-level attainment; and coordinates with the NOC, Engineering, Architecture, Service Management, Cybersecurity, carriers, and suppliers.

Operations and Reliability: Core duties include leading day-to-day network operations, maintaining 24x365 on-call coverage, managing runbooks and escalation paths, coordinating event triage, tracking operational KPIs, improving monitoring, supporting operational readiness, reducing manual work through automation, and contributing to resilience and disaster recovery planning.

The manager develops the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage. The role also owns major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement.

Business and Governance Duties: Additional responsibilities cover customer engagement, cross-department communication, vendor and contract management, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, training, information security, and protection of confidential information.

*This is a hybrid position in Columbus, OH.

Responsibilities And Duties

20%

Determines strategic direction of enterprise desktop, server, storage, data management, database technologies, and/or data center operations in conjunction with other Information Services leadership in support of OhioHealth corporate goals. Evaluates, recommends, and implements best practices and technologies for the cost-effective management of enterprise servers and data. Recommends and implements high-availability and disaster recovery solutions for critical systems.

25%

Reviews and evaluates client requests for new projects, production support, and new or updated software or hardware. Determines technical requirements and coordinates schedules and related departmental activities related to implementation of such requests.

20%

Establishes capacity, performance, availability, and recoverability requirements for strategic and departmental projects.

20%

Coordinates and evaluates work of technical staff and prepares performance reviews. Projects long-range staffing and budget requirements.

15%

Establishes effective infrastructure policies and procedures. Establish service offerings.

10%

Establishes and reviews capacity, availability, service continuity, change, and/or configuration management processes and procedures. Evaluates, proposes, and implements new technologies and processes to improve process maturity.

10%

Assures that enterprise infrastructure is well understood and documented. The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Bachelor's Degree

Additional Job Description

Bachelor's Degree OR Equivalent Experience

Field of Study: Computer Science, Engineering, or related field

Years of experience: 10+ years in Information Technology demonstrating increased responsibilities