Performance and Analytics Manager

Location: Oklahoma County

Job Posting Title

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Service Operations and Performance Actions

Job Posting End Date

• Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
• Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
• Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $65,000.00.

Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

POSITION SUMMARY

The Performance & Analytics Manager drives data-informed decision-making, builds accountability, and provides leadership visibility into strengths and risks. This role will also research performance metrics and reporting models from other states to strengthen Service Oklahoma’s approach and develop public-facing performance metrics that promote transparency and trust.