This role goes beyond traditional support. You will act as the go-to expert for all Yardi-related systems, ensuring the platform is not only running smoothly, but also continuously evolving to support business needs across the organization.
This role will work closely with multiple teams to understand their workflows, identify opportunities for improvement, and implement solutions that increase efficiency, visibility, and performance.
From managing configurations and troubleshooting issues to leading upgrades and driving new initiatives, you will play a key role in shaping how Olymbec leverages Yardi today and in the future.
Key Responsibilities
System Ownership & Expertise
Act as thesubject matter expertfor all Yardi products and modules at Olymbec
Own and manage system configurations including
- Users, roles, permissions
- Properties and entities
- Menu sets and access structures
- Ensure system stability, performance, and data integrity
Support & Continuous Improvement
- Providefront-line and advanced supportto business users across departments
- Troubleshoot issues,identifyroot causes, and implement long-term solutions
- Manage and follow up on tickets, ensuring full resolution and user satisfaction
- Proactivelyidentifyopportunities to improve workflows and system usage
Projects, Upgrades & Roadmap
Lead and coordinate
- System upgrades
- New module implementations
- Enhancements and optimizations
- Build andmaintainaYardi roadmapaligned with business priorities
- Work closely with Yardi support and external partners
Reporting & Data Enablement
- Design, build, andmaintaincustom reports and dashboards
- Support teams with data needs and insights
- Ensure reporting accuracy and usability for decision-making
Business Collaboration
- Partner with departments to understand operational needs
- Translate business requirements into system solutions
- Support adoption of new features and processes
Documentation & Training
- Create andmaintainclear documentation and procedures
- Develop training materials and support user onboarding
- Promote best practices across the organization
What You Bring
5+ years of experience supporting Yardi systems
Strong experience with
Yardi Voyager 7S
Facility Manager
Solid understanding of
- Property management workflows
- Purchasing and receivables
- Financial/accounting processes
- Strong communication skills (English & French)
- Expert level, oral and written (French and English).
- The employee in this position will interact more than 50% of the time with international customers, suppliers and colleagues (USA) who understand and communicate only in English.
- Ability to manage multiple priorities and work independently
- Nice to Have
Experience leading system implementations or upgrades
Strong analytical and problem-solving mindset
Experience working in real estate or property management environment
The advantages of working at Olymbec
Competitive salary;
Dental and Medical Insurance;
Life Insurance;
Long Term Disability Insurance;
Employee Assistance Program (EAP);
6 sick/personal days per year;
Access to Tele-Medicine;
Travel Medical Insurance;
Continuing Education/Training;
Access to our Fitness Center at the office;
Onsite Café/Bistro with subsidized meals and drinks ;
Free parking.
Diversity and inclusion
We value diversity and are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, age, sex, sexual orientation, gender identity or expression, ethnic or national origin, disability, pregnancy, religion, veteran status, protected genetic information or any other characteristic protected by law.
To find out more about Olymbec, click on “Apply”.
*Please note that some job offers are subject to a background check, including a criminal record check.
Job description provided by Olymbec.
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