Customer Logistics Program Lead

Location: Plano TX US

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.

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This role is responsible for leading and supporting the execution of strategic customer programs by translating customer requirements and growth objectives into effective, reliable, and cost-efficient procurement and logistics solutions. The position works closely with manufacturing operations, suppliers, vendors, and logistics providers to ensure continuity of service, resolve operational issues, and support program expansion.

This is an individual contributor role partnering across the Fiber Business Unit, Operations, Planning, Customer Service, Manufacturing, Procurement, regional teams, and external providers. The role performs routine buying activities, including purchase order management, material follow-up, and supplier coordination.

A key responsibility of this role is owning relationships with third-party logistics (3PL) providers, including negotiating transportation and warehousing rates, establishing and managing service-level agreements (SLAs) and key performance indicators (KPIs), and driving continuous performance improvements to optimize cost, service, and operational efficiency. The role leverages data-driven insights and cross-functional collaboration to ensure logistics partners meet business objectives and customer expectations.

Customer Logistics Program Leadership

• Coordinate logistics activities for assigned strategic customer programs, translating customer demand, forecasts, launches, and service expectations into executable plans.
• Maintain program milestones, risks, action plans, dependencies, and performance metrics, with clear updates for customer-facing teams and leadership.
• Coordinate project readiness and execution across operations, suppliers/vendors, Planning, Customer Service, and vendors, ensuring clear ownership and timely follow-through.
• Support issue resolution and escalation for risks affecting delivery, capacity, inventory flow, cost, or customer service.
• Represent logistics in cross-functional customer program forums and help ensure commitments are documented, assigned, and completed.