Sr. Business Process Analyst

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Senior Business Systems Analyst serves as a key liaison between business stakeholders and application development teams. This role is responsible for gathering, documenting, and managing requirements; ensuring solutions meet business needs; and supporting the design, testing, and delivery of new or enhanced applications. The Senior Analyst works directly with the Director of Application Development to refine backlog priorities, and helps ensures requirements are clear, testable, and aligned with business goals.

Essential Duties

• Requirements Gathering & Documentation

• Lead efforts to elicit business requirements through interviews, workshops, and document reviews.
• Translate requirements into detailed user stories, acceptance criteria, and functional specifications.
• Maintain a clear and traceable requirements repository within Azure DevOps or equivalent tools.

• Stakeholder Engagement

• Act as a liaison between business stakeholders and the Application Development team.
• Collaborate with product owners to refine backlog priorities and clarify requirements.
• Facilitate communication across teams to ensure shared understanding of solution scope.

• Application Development Support

• Partner with developers and testers throughout the software development lifecycle.
• Participate in sprint planning, daily standups, backlog grooming, and retrospectives.
• Provide ongoing clarification of requirements during build and testing phases.

• Testing & Validation

Assist in test planning and execution by validating that delivered solutions meet requirements.

Support user acceptance testing (UAT) and help resolve defects or gaps identified during testing.

• Documentation & Knowledge Management

• Develop and maintain system documentation, including use cases, workflows, and release notes.
• Ensure knowledge is captured and shared across teams to support sustainability.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

• Continuous Improvement in App Dev Practices

Contribute to improvements in requirements gathering, Agile practices, and development processes.

Mentor junior analysts in tools, documentation standards, and application lifecycle practices.

• Travel

This position may require up to 10% travel for meetings, workshops, or project support.

Education, Training and Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field required. Master’s degree preferred. Formal training in business analysis, requirements gathering, or systems design strongly desired.

Skills

Strong analytical and problem-solving skills; ability to translate business needs into clear, actionable technical requirements. Excellent communication skills with the ability to work across business and IT teams. Skilled in writing user stories, documenting requirements, and supporting software development lifecycles. Proficiency with Microsoft Office Suite, Azure DevOps (or similar requirements management tools), and collaboration platforms such as SharePoint. Familiarity with Agile methodologies required.

Experience

Minimum of five (5) years of progressive business analysis experience within application development or IT. Proven ability to work with developers, testers, and product owners to deliver high-quality system solutions. Experience supporting Agile teams and participating in sprints, backlog grooming, and system testing.

Other Job Information

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

Minimum

USD $72,000.00/Yr.

Maximum

USD $124,686.00/Yr.