Business Solutions Engineer

Performs difficult professional work supporting the Onslow Innovation Lab in its mission to drive innovation, optimize the use of technology, and improve services across Onslow County Government, and related work as apparent or assigned. Work is performed under the general direction of the Senior Business Solutions Engineer. Our core values— Resilience, Excellence, Accountability, Customer Service, and Honesty —are the foundation of our work and the standard by which we operate .

As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve .

Examples of Duties Assists in planning and executing innovation and technology projects. Supports enterprise system performance, testing, user training and vendor coordination. Conducts system evaluation and identifies improvement opportunities based on user feedback and usage analytics. Provides technical support for software applications, databases, and automation tools. Participates in the implementation and optimization of platforms such as Tyler Technology Products, Laserfiche, EnerGov and public service tools Supports the development of dashboards, reports, and other data analysis deliverables Assists with research, documentation, and testing related to emerging technologies, including AI-based tools Collaborates with cross-functional teams to document requirements, troubleshoot issues, and ensure successful solution delivery Supports the tracking of innovation metrics and reports on system performance and user satisfaction.

Participates in internal training sessions and innovation discussions to support adoption across departments Performs assigned functions as a Disaster Ready Team (DRT) member. Performs related tasks as required. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Understanding of business process mapping and basic system design principles; familiarity with data visualization tools and enterprise systems such as ERP, document management, or reporting platforms; strong written and verbal communication skills for a variety of audiences; solid problem-solving and critical thinking abilities; proficiency in or exposure to scripting or query languages (e.g., SQL, Python, JavaScript); ability to prioritize tasks, manage time effectively, and adapt to evolving project needs; collaborative mindset and a willingness to learn in a fast-paced environment.

Physical Requirements: This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking, or hearing, using hands feel and repetitive motions. Frequently standing, walking, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a very quiet location (e.g., office setting).

Supplemental Information Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience. At least three (3) years of experience in information technology, system support, business analysis, or a related role. Special Requirements: Experience with Tyler Technologies products (Munis, EnerGov, etc.) is preferred Experience with Laserfiche is preferred Hands-on experience with automation tools, workflow design, or business process improvement preferred Basic experience with SQL Server Reporting Services, Crystal Reports, or similar tools preferred Knowledge of government business processes and data systems preferred Salary will be determined based on qualifications, internal equity, budget and market considerations.

If applicable, your final transcript showing the date your degree was awarded and/or any required certificates or licenses listed in the application must be uploaded with your application, even if you are a current employee or we have received it with a previous application.