Contracts Analyst — NetSuite Customer Success Operations

DESCRIPTION / OVERVIEW OF THE ROLE

The NetSuite Customer Success Operations team is seeking an experienced, highly motivated Contracts Analyst to support the review, preparation, approval, and signing of Oracle NetSuite professional services contracts.

As part of a global organization, the Contracts team provides critical support throughout the sales cycle, including contract reviews, deal structuring, contract research, business approvals, and enablement. The Contracts Analyst partners with Sales, Sales Operations, Consulting Delivery, Finance, Legal, and other internal teams to deliver accurate, timely agreements that meet customer needs and Oracle requirements.

The successful candidate will bring strong contracts expertise, sound business judgment, and the ability to take ownership and support colleagues. We welcome an openness to new tools and approaches, including AI where useful. This is an individual contributor role suited to someone interested in developing toward future team leadership or management opportunities.

JOB RESPONSIBILITIES

• Review, draft, and finalize standard and custom professional services agreements, statements of work, and change orders.
• Manage contracts through required reviews and business approvals, execute contracts within delegated signing authority, and coordinate additional required signatures.
• Research contractual issues and propose alternative language within Oracle guidelines, partnering with Legal when appropriate.
• Support deal structuring for transactions of varying complexity and scale.
• Provide guidance to Consulting Sales and Delivery teams on contract requirements, sales policies, pricing and discounting approvals, and change orders.
• Investigate and resolve contract escalations, exercising sound judgment and involving the appropriate stakeholders.
• Manage a high volume of contract reviews while balancing competing priorities, deadlines, and business needs.
• Support the development of contractual templates and maintenance of the template library.
• Support Contracts team initiatives and ongoing process improvements.
• Share knowledge and coach colleagues to strengthen team capabilities and consistency.
• Build effective working relationships across Sales, Customer Success, Sales Operations, Consulting Delivery, Finance, and Legal.
• Ensure compliance with published sales, contracting, and business approval policies.
• Provide flexibility during month-end and quarter-end closings, including extended hours and occasional weekends or holidays as needed.

REQUIRED QUALIFICATIONS

• Five or more years of experience drafting, reviewing, and negotiating professional services or consulting contracts.
• Bachelor’s degree in business or a related field, or equivalent relevant experience.
• Strong analytical skills, attention to detail, organizational abilities, and sound business judgment.
• Ability to independently manage complex contract work, resolve issues, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to explain contractual requirements clearly.
• Demonstrated leadership skills through coaching, initiative ownership, or influencing cross-functional stakeholders.
• Ability to work collaboratively and adapt to evolving business needs.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Ability to collaborate globally and attend meetings outside regular business hours when needed.
• Based on the U.S. West Coast in the Pacific Time Zone.

PREFERRED QUALIFICATIONS

• Professional proficiency in Spanish and/or Portuguese.
• Knowledge of NetSuite and experience in a cloud software or SaaS business.
• Project management experience, including coordinating work across teams.

JOB RESPONSIBILITIES

• Review, draft, and finalize standard and custom professional services agreements, statements of work, and change orders.
• Manage contracts through required reviews and business approvals, execute contracts within delegated signing authority, and coordinate additional required signatures.
• Research contractual issues and propose alternative language within Oracle guidelines, partnering with Legal when appropriate.
• Support deal structuring for transactions of varying complexity and scale.
• Provide guidance to Consulting Sales and Delivery teams on contract requirements, sales policies, pricing and discounting approvals, and change orders.
• Investigate and resolve contract escalations, exercising sound judgment and involving the appropriate stakeholders.
• Manage a high volume of contract reviews while balancing competing priorities, deadlines, and business needs.
• Support the development of contractual templates and maintenance of the template library.
• Support Contracts team initiatives and ongoing process improvements.
• Share knowledge and coach colleagues to strengthen team capabilities and consistency.
• Build effective working relationships across Sales, Customer Success, Sales Operations, Consulting Delivery, Finance, and Legal.
• Ensure compliance with published sales, contracting, and business approval policies.
• Provide flexibility during month-end and quarter-end closings, including extended hours and occasional weekends or holidays as needed.

Disclaimer

• Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
• Range and benefit information provided in this posting are specific to the stated locations only
• US: Hiring Range in USD from $29.42 to $63.65 per hour; from: $61,200 to $132,400 per annum. May be eligible for equity.
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
• Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
• Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.