Systems Engineer 2

Key Responsibilities

Configuration – Software Administration

-Maintains

• operating systems to ensure effective installation and performance as
• instructed.
• -Assists in the
• administration of middleware products in environments.
• -Begins to
• support the deployment, maintenance, and operation of internal applications as
• needed.

-Performs

• regular administration and conducts basic performance trend analyses and server
• capacity to ensure service performance meets standards.
• -Builds working
• knowledge of application monitoring tools to ensure efficiency.

System Installation &

Configuration – Installation and Configuration

• -Installs and
• configures servers, cloud infrastructure, and assigned software and
• environments.
• -Performs system
• configurations and backups with minimal guidance to ensure optimization of
• server infrastructure.

-Supports

hardware maintenance, auditing, installation, and provisioning as necessary.

System Installation &

Configuration – Identity & Access Management

• -With minimal
• guidance, administers access privileges in the identity and access management
• system to ensure accurate access to IT resources.
• -Assists with
• monitoring user activity in the identity and access management system and
• reporting on system activity.

Service Lifecycle Management

• Batch Processing:

• -Monitors the
• batch process to ensure the updates are applied and escalates any issues that
• arise.

-Implements

batch management with some guidance to configure jobs and job streams, define

dependencies, and report job performance.

Service Lifecycle Management

• Security Maintenance:

-Follows

• existing procedures to provide assurance that compute and storage devices are
• secure.
• -Monitors and
• evaluates high-level service and infrastructure dashboards and identifies
• anomalies.
• -As assigned,
• implements monthly, quarterly, or hotfix patches to address security
• vulnerabilities or bugs.

Service Lifecycle Management

• System & Security Improvements:

-Implements

enhancements to improve the performance reliability, and security, of systems

and environments with guidance.

Support – Incident Management

• -Supports the
• end-to-end incident management lifecycle to ensure systems are stable, secure,
• and performing accurately.
• -May participate
• in incident review meetings to understand and provide some feedback for
• operational performance and solution implementation.
• -Engages with
• cross-functional teams (e.g., Development, Cloud Engineering, Product
• Engineering, other IT teams) to support implementation and/or resolution for
• incidents, risks, or migrations.

Incident Management &

Support – Technical Support

-Regularly

• monitors the production environment by checking system error logs and
• monitoring ticket queues.
• -Adheres to team
• schedule to contribute to ongoing technical support and service objectives.

-Resolves

standard customer system issues and implements and documents technical

solutions.

Incident Management &

Support – Backups and Disaster Recovery

• -Builds working
• knowledge of systems to perform standard backup, restore, and disaster recovery
• processes.
• -Participates in
• disaster recovery drills to ensure preparedness and compliance.

-Supports

implementation of disaster recovery solutions to ensure preparedness and

regulatory compliance.

Communication &

Documentation – Technical Communication

• -Begins to
• communicate technical information to both technical and nontechnical personnel.
• -May serve as a
• technical liaison and provide domain-specific knowledge to select projects,
• programs, and activities.

Communication & Documentation

• Documentation & Reporting:

-Maintains

• documentation on ticket updates, code contributions, infrastructure,
• configurations, processes, and procedures (e.g., Disaster Recovery plans,
• Standard Operating Procedures, Corrective and Preventative Action Plans).
• -Helps generate
• weekly and monthly reports on system performance and incident progress to
• support operational and management outcomes.

-Performs

quality checks of technical documentation.

Additional Responsibilities

(as needed)

Cloud Infrastructure

Support

• -May collaborate
• with DevOps and Site Reliability Engineer (SRE) teams to provide support for
• large-scale infrastructure with guidance.

-Implements

• continuous integration and continuous deployment (CI/CD) pipelines with
• guidance.
• -Performs patching
• and version upgrades with guidance to support cloud infrastructure.

Automation

-Troubleshoots

standard issues with automation tools, agents, and other connectivity to 3rd

party applications.

-Provides

support for cloud technologies as needed.

Core Responsibilities

Planning & Execution

-Tracks

• timelines with minimal supervision, ensuring work is completed in a timely
• manner and is in alignment with project requirements.
• -Prioritizes and
• adjusts work as resources or timelines change, with some guidance.

Collaboration &

Partnership

-Collaborates

• within a team to better understand expectations and achieve shared objectives.
• -Leverages a
• foundational understanding of business, stakeholder, and/or customer needs to
• build partnerships with limited guidance.

-Actively

listens and asks questions to enhance collaboration.

Problem Solving

• -Identifies and
• addresses issues, escalating problems to senior staff as needed in accordance
• with standard procedures.
• -Compiles and
• reviews data and/or information from multiple sources to troubleshoot standard
• and non-standard errors.

Continuous Learning

-Seeks

opportunities to gain knowledge and learn new skills and/or tools aligned with

industry trends and best practices.

-Utilizes

• feedback and training to improve skills.
• -Participates in
• a culture of continuous learning and knowledge sharing.

Continuous Improvement

-Implements

• updates to processes, protocols, and workflows to increase efficiency and
• effectiveness as directed with some guidance.
• -Contributes to
• ideation for future process improvements.