Principal Technical Program Manager

Key

Management and Execution - Technical Management

–Leverages

• technical knowledge to identify risks, manage scope, estimate program
• timelines, request feasibility, testing requirements, and determine appropriate
• resources.

–Ensures

that product or service delivery meets the third party, security, export, and

accessibility compliance requirements.

–Drives

• rapid response to security escalations, coordinating across teams and
• communicating to executives to assess risk, determine mitigation strategies,
• and align and execute optimal proposed path to resolution.

–Forecasts

program demands and resourcing to identify risks and ensure that goals are

achievable.

–Leads

the development and implementation of evolving processes to ensure that

organizational SLAs are met.

Technical

Management and Execution - Technical Strategy and Execution

–Utilizes

technical knowledge to identify, track, and manage program dependencies and

risks.

–Supports

• rapid response to escalations, coordinating within team and communicating to
• senior team members to assess risk, determine mitigation strategies, and
• execute the optimal proposed path to resolution.

–Supports

planning by identifying dependencies and risks.

–Develops

delivery standards and guidelines in alignment with Oracle best practices.

–Identifies

and quantifies opportunities for process automations and advocates for

prioritization.

–Contributes

to incident management efforts and identifies opportunities to improve

processes, as applicable.

Oversight - Strategy and Decision-Making

–Aligns

priorities with customers, service, and stakeholder teams through regular

reporting to senior leadership.

–Establishes

scope and milestones for each program, aligning to the broader program plan and

company strategies and goals.

–Assists

• in defining key performance indicators (KPIs) and measurement methods for
• program performance against established goals (e.g., scope, timelines,
• deliverable quality).
• –Builds,
• maintains, and executes a clear communication strategy of objectives to
• partners and customers, influencing decision-making regarding best practices
• for Oracle systems.

Program

Oversight - Program and Operations Management

–Manages

both technical and non-technical programs and complex, cross-organizational

programs impacting products and business.

–Guides

• the work of program staff (e.g., development, release management, customer
• success) while providing technical support and direction on removing barriers,
• including risks and issues in workflows.

–Maintains

comprehensive program documentation (e.g., status reports, program plans) and

documents risks and issues.

–Ensures

attention to detail in program management from planning to execution and

reporting.

–Leads

regular program status meetings and keeps teams and leadership informed.

–Leads

initiatives within the team to improve operational efficiency and enhance

adherence to service level agreements (SLAs) and productivity targets.

–Ensures

ownership and accountability for forecasting program demands, funding, and resourcing.

–Guides

the deployment of change management for programs, such as priority, scope,

scheduling, or requirement changes.

Program

Oversight - Risk Management

–Manages

highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.

–Conducts

comprehensive assessments of costs, benefits, and return on investment (ROI) to

inform decision-making and risk mitigation strategies.

–Manages

critical issues while making trade-offs between business needs and technical

constraints.

–Removes

blockers for the program and identifies new technical and resource options to

efficiently deliver solutions and drive adoption.

Efficiency - Process Optimization

–Leads

program improvement, implementing best practices and driving cross-team process

optimizations to improve processes.

–Organizes

and develops program objectives and workflows, while testing and deploying

cross-functional solutions to address critical business problems.

–Collaborates

with management to initiate and maintain processes and procedures that guide

and assist teams in reaching their goals.

Process

Efficiency - Continuous Improvement

–Leads

• efforts to integrate continuous improvement within programs, driving insights
• across many workstreams to generate recommendations that deliver operational
• efficiencies.

–Develops

and standardizes data-driven decision-making frameworks, ensuring insights

drive efficiencies.

–Identifies

and addresses gaps to facilitate business-critical improvements to the

solution's availability and reliability.

–Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–Defines

requirements and configurations of existing and new development tools, where

applicable.

Collaboration

and Program Leadership - Cross Functional Collaboration:

–Facilitates

collaboration across multiple teams, driving discussions that align priorities

and program goals.

–Leads

medium-scale efforts to optimize processes, identifying and implementing

solutions that enhance team efficiency.

–Delivers

program updates, risks, and opportunities to managers and leadership,

influencing decision-making.

–Develops

relationships with key stakeholders, ensuring their perspectives are integrated

into program planning and execution.

Collaboration

and Program Leadership - Program Leadership:

–Leads

programs to continuously improve organizational efficiency.

–Provides

technical direction and mentorship to cross-functional teams.

–Influences

and guides change at all levels of the group from initiation through delivery.

–Ensures

• that the program team and other stakeholders are aligned with the program goals
• and motivated, identifying and addressing conflicts and issues.
• Data and

Analysis

–Creates

and automates reporting, partnering with development teams to continue improving

reports, dashboards, forecasts, and models to help manage program execution.

–Utilizes

data to solve moderately complex problems impacting the success of the

program(s), including adherence to SLAs.

–Conducts

• analysis on a small number of data sources with moderate complexity, which may
• include competitive analysis, trend analysis, and KPI analysis, to drive
• data-informed decisions to support the program goals, presenting findings with
• immediate teams stakeholders.

Stakeholder

Engagement

–Acts

as a liaison with or between stakeholder teams, driving effective collaboration

for customer success within Oracle commitments.

–Manages

relationships with internal and external stakeholders to align program

priorities and commitments.

–Identifies

and documents stakeholder needs and works cross-functionally to implement

solutions that enhance satisfaction.

–Identifies

risks to customer satisfaction and advocates for improvements or mitigation.

–Assesses

• risks to customer satisfaction and evaluates mitigation efforts, providing
• solutions to the immediate team and related teams to ensure alignment on
• resolving these risks.

–Helps

balance team priorities and Oracle commitments to ensure optimal coverage and

response to key customer needs, minimizing risks to the program.

Core

Responsibilities

Planning

& Execution

–Manages

• and coordinates moderately complex tasks, monitoring timelines and deliverables
• to ensure timely completion and adherence to requirements for a moderately
• sized project or initiative. Efficiently delegates, monitors, and prioritizes
• work across multiple projects, providing technical oversight and adjusting
• plans to address shifts in resources or timelines.

Collaboration

& Partnership

–Collaborates

• across the organization to align on expectations and achieve shared objectives.
• Leverages understanding of business leaders, stakeholders, and/or customers to
• ensure proposed solutions meet their needs. Supports inclusivity by actively
• seeking and listening to diverse perspectives, ensuring others feel heard and
• respected.

Problem

Solving

–Identifies

• and addresses moderately complex issues by analyzing a wide range of data
• and/or information to identify solutions in accordance with standard practices.
• Proactively escalates unresolved or critical issues with a thorough assessment
• and suggests potential solutions. Reviews, contributes to, and documents
• problem solving strategies.

Continuous

Learning

–Pursues

• learning opportunities to expand knowledge and skills and/or tools in new areas
• and stays abreast of the latest industry trends and best practices. Proactively
• seeks and leverages ongoing feedback and training to improve skills. Coaches
• and mentors junior team members, fostering continuous learning and knowledge
• sharing within and across teams.

Continuous Improvement

–Develops

• ideas, recommends updates, and/or collaborates on the implementation of process
• improvements to increase the efficiency and effectiveness of processes,
• protocols, and workflows across teams, and evaluates the impact on key
• stakeholders. Solicits feedback from others on ideas for alternative approaches
• and methods for continued improvement.

Performance

and Development:

–Contributes

to the talent development pipeline by participating in candidate interviews,

assessing candidates, and providing hiring recommendations.