Lead Specialist - Customer Deal Desk, Global SSC

• The Lead Specialist – Customer Deal Desk is responsible for drafting, reviewing, and managing contractual documents to support Sales-led deal execution.
• This is a non-customer-facing role that works behind the scenes to enable Sales and Legal teams. The role focuses on preparing and redlining contracts for negotiation and ensuring contract readiness for execution.
• The position works closely with internal stakeholders including Sales, Legal, Finance, and Operations to ensure contracts are accurate, compliant, and processed within defined timelines.
• Success in this role requires strong attention to detail, solid understanding of commercial terms, and the ability to operate effectively in a high-pressure, high-volume environment.
• Draft, review, and prepare contract documents and redlines (sales agreements, amendments, NDAs, vendor contracts) in alignment with company policies and standard templates
• Support the contract lifecycle from request intake through drafting, validation, and submission for approvals
• Prepare and redline contracts to support negotiation; ensure contract readiness for execution
• Partner with Sales and internal stakeholders to ensure contract completeness, accuracy, and alignment with commercial terms
• Ensure adherence to standard templates, playbooks, and compliance requirements
• Identify and flag risks, inconsistencies, or deviations from standard terms; escalate to appropriate stakeholders as needed
• Maintain accurate and complete documentation within internal systems (e.g., Q system) for auditability and tracking
• Track contract progress and ensure timely turnaround in line with defined SLAs/TATs, especially during peak business cycles
• Collaborate with cross-functional teams to address process gaps and improve turnaround efficiency
• Contribute to process improvements, standardization, and automation initiatives

Mandatory

• Bachelor’s degree in Business Administration, Finance, or related field
• 5+ years of experience in contract management, deal desk, or commercial operations
• Strong understanding of contract structures, clauses, and commercial terms
• Excellent written and verbal English communication skills
• High attention to detail with the ability to identify inconsistencies in complex documents
• Strong organizational skills with the ability to manage high volumes under tight timelines
• Proficiency in Microsoft Office (especially Excel)

Good-to-Have

• Experience in Deal Desk / Sales Operations / Shared Services environments
• Familiarity with contract lifecycle management (CLM) tools or document systems (e.g., Q system)
• Basic understanding of legal and compliance frameworks
• Exposure to process automation, AI tools, or workflow optimization

Work Timings

Flexible to work in night shifts (8 PM – 5 AM or 9 PM – 6 AM IST)