Principal Program Manager — Business Operations

Location: Nashville, TN — onsite 5 days/week. Relocation assistance is available; this is not a remote position.

Work Authorization: Visa sponsorship is not available for this position.

Oracle Cloud Infrastructure (OCI) Core Platforms is seeking an experienced Principal Program Manager — Business Operations to lead and improve critical business operations programs. This role focuses on strengthening operational governance, streamlining purchasing workflows, improving internal business tools, and driving accountability for business commitments across technical and business teams.

In this role, you will drive cross-functional initiatives spanning operational governance, third-party reviews, purchasing workflows, internal business tools, and business commitment tracking. You will partner with technical and business stakeholders to simplify complex processes, improve operational visibility, and establish clear ownership and accountability.

This is a hands-on, individual contributor role requiring independent program execution, sound judgment, strong stakeholder management, and the ability to translate operational challenges into scalable, sustainable improvements.

Why Join OCI Core Platforms?

OCI Core Platforms operates in a complex technical environment where effective business operations are essential to coordinating work across engineering, finance, operations, procurement, and business teams.

As a Principal Program Manager, you will play an important role in improving how operational decisions are made, purchasing activities are coordinated, internal tools are enhanced, and business commitments are managed.

This role offers opportunities to

• Drive operational impact: Improve the processes and workflows that support day-to-day business execution.
• Own meaningful programs: Independently lead initiatives from problem identification through implementation and sustained adoption.
• Work across organizations: Partner with engineering, finance, operations, procurement, and business stakeholders.
• Improve how work gets done: Introduce process standardization, automation, documentation, and self-service capabilities.
• Create lasting improvements: Build operational practices that strengthen visibility, accountability, and efficiency.
• This opportunity is suited for an experienced business program manager who enjoys solving operational challenges, simplifying complex processes, and driving measurable improvements through collaboration and execution.

Key Responsibilities

• Lead cross-functional business operations programs, managing priorities, dependencies, risks, and deliverables across multiple stakeholder groups.
• Drive operational governance and recurring business reviews, ensuring clear decisions, assigned ownership, documented actions, and timely follow-through.
• Coordinate purchasing workflows, including complex purchase request consolidation, stakeholder alignment, issue resolution, and process improvements.
• Partner with business and technical teams to gather requirements, prioritize enhancements, and improve the usability and effectiveness of internal business operations tools.
• Establish and maintain processes for tracking business commitments, monitoring progress, identifying risks, and providing actionable operational reporting.
• Analyze operational data, workflow performance, and stakeholder feedback to identify inefficiencies and recommend practical improvements.
• Develop standardized processes, governance documentation, training materials, and self-service resources to improve consistency and reduce manual effort.
• Identify and implement opportunities for workflow automation and AI-enabled productivity improvements.
• Balance recurring operational responsibilities with longer-term initiatives that improve scalability, transparency, and execution.
• Build strong cross-functional relationships, influence decisions without direct authority, and drive accountability across technical and business organizations.

Minimum Qualifications

• 8+ years of experience in business operations, program management, strategy, or related roles in a complex, fast-paced environment.
• Demonstrated experience leading cross-functional programs, business operations initiatives, or operational improvement programs within a complex organization.
• Proven ability to independently manage multiple programs or workstreams involving diverse stakeholders, competing priorities, dependencies, and evolving requirements.
• Strong program management fundamentals, including planning, execution, risk management, issue resolution, stakeholder coordination, and commitment tracking.
• Experience evaluating business processes, identifying operational gaps, implementing practical improvements, and supporting sustained adoption.
• Ability to develop governance mechanisms, establish clear ownership, document decisions, and drive accountability for deliverables.
• Experience using operational data, reporting, and tracking tools to monitor progress, identify risks, and support business decisions.
• Strong written and verbal communication skills, including the ability to communicate complex operational topics clearly to technical and nontechnical audiences.
• Demonstrated ability to influence stakeholders without direct authority, navigate ambiguity, exercise sound judgment, and drive initiatives to completion.
• Excellent organizational skills, attention to detail, and consistent follow-through, with the ability to balance recurring operational responsibilities and strategic improvements.

Preferred Qualifications

• Experience supporting cloud infrastructure, engineering, technology operations, or another complex technical organization.
• Familiarity with procurement processes and purchasing coordination.
• Experience gathering business requirements and coordinating improvements to internal business applications, workflow systems, or operational tracking tools.
• Experience designing or implementing workflow automation, AI-enabled productivity solutions, or self-service business operations capabilities.
• Experience developing operational governance frameworks, standard operating procedures, process documentation, and stakeholder training.
• Familiarity with business reporting, operational dashboards, and continuous improvement practices.

#LI-AJP

Minimum Qualifications: A minimum of 8 years combined experience with project management, data analysis and direct business experience within a specialized function. Preferred Qualifications: Bachelor's degree in Business Administration, Management or related field. PMP / Scrum Master certification. Proven ability to work cross-functionally with functional and technical teams. Experience with building and managing reporting tools to support Programs; such as scorecards and KPI metrics to further drive insights around our program strategy.

Demonstrated ability to balance quantitative and qualitative metrics to provide a holistic viewpoint. Expert level experience with Excel, creating dynamic pivot reports and data visualization. Ability to influence through data visualization and interpretation. Must be self-directed and able to work independently as well as in a team environment. Must be comfortable working in ambiguous situations. Excellent interpersonal skills.

Depending on the job there may be additional minimum requirements and/or preferred qualifications.