Principal Application Solution Developer

Key

Product

• Implementation and Management – Software Development and Configuration:
• -Designs,
• develops, and tests complex software solutions.

-Writes

code and scripts and advises junior colleagues on coding problems/challenges.

-Debugs

and troubleshoots highly complex software issues.

-Drives

collaborations with cross-functional teams on software projects.

Product

Implementation and Management – Technical Troubleshooting and Problem Solving:

-Identifies

and resolves complex technical issues.

-Analyzes

system logs and error messages.

-Investigates

and diagnoses complex and/or challenging software problems.

-Designs

and implements solutions to prevent further issues.

Product

Implementation and Management – Technical Support and Maintenance

-Provides

advanced technical assistance to users or customers.

-Performs

system maintenance and updates.

-Monitors

and optimizes system performance.

-Responds

to support tickets and resolves complex issues.

Product

Implementation and Management – Implementation and Configuration

-Configures

standard software systems (e.g., turns on features of an application).

-Customizes

software settings to meet specific requirements.

Management – Project Planning and Execution

-Creates

project plans and defines scope for medium or mid-term projects.

-Allocates

resources and manages project timelines.

-Tracks

project progress and reports on milestones.

-Conducts

risk assessments and manages project risks.

Project

Management – Change Management

-Assesses

the impact of proposed system changes.

-Drives

the planning and execution of change management strategies.

-Communicates

changes to stakeholders and users.

-Ensures

smooth transitions and proactively minimizes disruptions.

Project

Management – Documentation and Reporting

-Documents

software implementation requirements and specifications.

-Reviews

reports on system performance and usage.

-Maintains

and helps manage version control.

Project

Management – Continuous Improvement and Process Optimization

-Leads

process improvement for their team's application area.

-Drives

implementation of process changes to increase efficiency.

-Collects

and analyzes feedback from users and stakeholders.

-Drives

continuous improvement initiatives.

Collaboration

• Collaboration and Communication:

-Leads

partnerships with cross-functional teams on projects.

-Helps

lead meetings and discussions.

-Provides

updates and status reports to stakeholders.

-Communicates

technical information to non-technical stakeholders.

Core

Responsibilities

Planning

& Execution

-Manages

• and coordinates moderately complex tasks, monitoring timelines and deliverables
• to ensure timely completion and adherence to requirements for a moderately
• sized project or initiative.

-Efficiently

• delegates, monitors, and prioritizes work across multiple projects, providing
• technical oversight and adjusting plans to address shifts in resources or
• timelines.

Collaboration

& Partnership

-Collaborates

across the organization to align on expectations and achieve shared objectives.

-Leverages

understanding of business leaders, stakeholders, and/or customers to ensure

proposed solutions meet their needs.

-Supports

inclusivity by actively seeking and listening to diverse perspectives, ensuring

others feel heard and respected.

Problem

Solving

-Identifies

and addresses moderately complex issues by analyzing a wide range of data

and/or information to identify solutions in accordance with standard practices.

-Proactively

• escalates unresolved or critical issues with a thorough assessment and suggests
• potential solutions.
• -Reviews,
• contributes to, and documents problem solving strategies.

Learning

-Pursues

learning opportunities to expand knowledge and skills and/or tools in new areas

and stays abreast of the latest industry trends and best practices.

-Proactively

seeks and leverages ongoing feedback and training to improve skills.

-Coaches

and mentors junior team members, fostering continuous learning and knowledge

sharing within and across teams.

Continuous

Improvement

-Develops

• ideas, recommends updates, and/or collaborates on the implementation of process
• improvements to increase the efficiency and effectiveness of processes,
• protocols, and workflows across teams, and evaluates the impact on key
• stakeholders.

-Solicits

feedback from others on ideas for alternative approaches and methods for

continued improvement.

Performance

and Development:

-Contributes

to the talent development pipeline by participating in candidate interviews,

assessing candidates, and providing hiring recommendations.