Key

Management and Execution - Technical Management

–Oversees

the delivery of products or services, implementing and ensuring compliance with

all third party, security, export, accessibility, and legal compliance requirements.

–Leverages

technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.

–Leads

strategic oversight and direction for the group's response to critical security
escalations, ensuring appropriate access to information, adjusting timelines,
and communicating assessed risks and potential mitigation strategies with
executives to align on the optimal proposed path to resolution.

–Drives

strategic forecasting of program demands and resource allocation, collaborating

with key stakeholders to validate predictions and optimize resource allocation.

–Drives

the continuous evolution of processes to enhance the reliability, resilience,
and scalability of the products or services, leveraging cutting-edge
technologies and best practices.

–Develops

strategic priorities and plans regarding maintenance activities and ad-hoc

maintenance.

Technical

Management and Execution - Technical Strategy and Execution

–Utilizes

technical knowledge to identify and manage program dependencies and risks.

–Supports

rapid response to escalations, coordinating within the group and communicating
to group members to assess risk, determine mitigation strategies, and execute
the optimal proposed path to resolution.

–Defines

global strategies for various products, including transitions to Oracle Cloud

infrastructure, positioning the organization for successful innovation.

–Establishes

global delivery standards and guidelines, ensuring alignment with Oracle best

practices.

–Engages

and leads global initiatives through all phases of Implementation, Incident,

Problem, and Organizational Change activities, including process automations.

Oversight - Strategy and Decision-Making

–Oversees

guidance provided to team members, ensuring excellence in managing customer

interactions, service teams, and stakeholders.

–Oversees

and forecasts the scope, milestones, and objectives for each program,
orchestrating the collaboration of teams to drive the successful delivery of
programs within their span of control.

–Scopes

and refines key performance indicators (KPIs) and develops measurement methods
to monitor, evaluate, and optimize group performance against established goals
(e.g., scope, timelines, deliverable quality).
–Drives a
culture of effective collaboration and alignment of priorities, developing a
communication strategy with partners and customers to achieve group goals.

Program

Oversight - Program and Operations Management

–Oversees

strategies that streamline comprehensive program plans that outline the
management process for technical, non-technical, and cross-organizational scope
impacting products and business.

–Oversees

the work of program staff (e.g., development, quality assurance, customer
success), developing strategies that ensure successful identification and
mitigation of barriers, including risks and issues in workflows.

–Shapes

the long-term strategy for comprehensive program documentation (e.g., status
reports, program plans), driving alignment with group objectives and business
priorities.

–Engages

with senior leadership to communicate program expectations, progress, and
challenges, ensuring program management best practices are embedded at all
levels.
–Sets the
strategy for program governance meetings, ensuring alignment across the
organization and with senior leadership.

–Creates

and champions strategies to lead and direct global teams in achieving
operational or functional goals, ensuring alignment with customer service level
agreements (SLAs), and productivity targets.

–Oversees

forecasting program demands, funding, and resourcing, ensuring alignment with
program goals.
–Sets the
strategy for change management initiatives for programs, such as priority,
scope, scheduling, or requirement changes.

Program

Oversight - Risk Management

–Oversees

the development and execution of comprehensive risk mitigation strategies,
driving alignment across multiple teams, departments, and senior leadership on
these strategies.

–Provides

oversight on the analysis of costs, benefits, and return on investment (ROI),

ensuring optimized program outcomes and group success.

–Leverages

extensive technical expertise and resource options to champion seamless

solution delivery and widespread adoption.

–Shapes

group adoption strategies, influencing technical resource investments and
executive stakeholders to drive long-term innovation and business
transformation.

Efficiency - Process Optimization

–Establishes

the vision and strategic direction for program improvement across the group,
embedding best practices into group-wide initiatives and ensuring long-term
operational excellence and scalability.

–Oversees

the testing, implementation, and optimization of initiatives and solutions to

achieve operational excellence and exceed business goals.

–Sets

direction for optimizing methodologies, ensuring seamless program execution,
cross-functional collaboration, and the achievement of exceptional team and
program outcomes.

Process

Efficiency - Continuous Improvement

–Drives

innovation through continuous improvement methodologies, ensuring group-wide

operational efficiencies.

–Shapes

strategic decision-making by embedding data-driven decision-making into broader

business processes.

–Provides

strategic priorities for initiatives to drive the direction of efforts to

advance solution availability, reliability, and security.

–Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–Reviews

the definition of requirements and configurations of existing and new

development tools, where applicable, in accordance with group goals and OKRs.

Collaboration

and Program Leadership - Cross Functional Collaboration:

–Leads

meetings with senior leader stakeholders to align priorities, drive

collaboration, and achieve program objectives.

–Consults

and advises department leaders to improve teamwork, streamline processes, and

enhance operational efficiency across the group.

–Shares

program updates and plans to senior leader stakeholders, communicating complex

information and driving informed decision-making processes.

–Enhances

stakeholder engagement to inform and shape decision-making, improving the

execution of programs across the group.

Collaboration

and Program Leadership - Program Leadership:

–Guides

programs and initiatives to improve group efficiency, setting strategic

direction for teams to shape these programs.

–Identifies

areas for improvement, develops and executes comprehensive change management

strategies, and ensures successful adoption of new processes or systems.

–Advises

on the development and execution of strategic plans and initiatives, aligning

them with group goals and objectives.

–Ensures

that the program team and other stakeholders are aligned with the program goals

and motivated, identifying and addressing conflicts and issues.

Data

and Analysis:

–Oversees

the execution of reporting and analytics initiatives, ensuring enhancements to

group-wide program execution.

–Aligns

efforts across the group, driving consistency in solving highly complex problems
impacting the success of the program(s), including adherence to service level
agreements (SLAs).

–Conducts

analysis and reviews results of the analysis, which may include competitive
analysis, trend analysis, and KPI analysis, to drive data-informed decisions to
support the program goals, presenting findings with immediate team's
stakeholders.

Stakeholder

Engagement

–Fosters

strategic relationships with internal Oracle teams worldwide, ensuring a
collaborative approach to achieving organizational objectives and customer
success within Oracle commitments.

–Champions

commitment and partnership within customer organizations, influencing at high

levels to align Oracle’s offerings with customer strategies.

–Promotes

and empowers high-level collaborations with customer counterpart leads for

continuous review and strategic improvements.

–Ensures

proactive engagement and solution-driven approaches to drive strategic

alignments with global customer needs.

–Develops

and presents high-level strategies to mitigate risks to customer satisfaction,
including the assessment of mitigation efforts and their impact on the group's
broader objectives.

–Oversees

the strategic alignment of varied priorities and existing Oracle commitments,
ensuring optimal coverage and response to customer needs with minimal risk to
programs.

Core

Responsibilities

Planning

& Execution

–Provides

strategic oversight on the management and execution of large-scale projects or
initiatives, monitoring timelines, deliverables, and budgets when applicable to
ensure success. Sets strategies for appropriately delegating work, setting
priorities, and aligning projects with business needs. Drives the strategic
planning process across teams, providing guidance on resources or timelines in
anticipation of changes.

Collaboration

& Partnership

–Sets a
strategic direction for collaborating with cross-functional teams to ensure
alignment of expectations and strategic objectives. Drives a culture of
teamwork, empowering teams to build and maintain partnerships with business
leaders, stakeholders, and/or customers to contribute to organizational
success. Promotes a culture of transparency and inclusivity where all voices
are valued and respected.

Problem

Solving

–Develops

and implements strategies for specialized, advanced problem-solving efforts
across the organization, serving as an escalation point for highly complex
operational and/or technical issues. Oversees teams leveraging innovative
techniques to address significant ambiguous issues, identify root causes, and
prevent recurrence, reviewing solutions as needed.

Learning

–Champions

continuous learning to maintain cutting-edge skills and influence
organizational best practices. Inspires teams to build and maintain expertise
in relevant areas by proactively monitoring emerging trends, technologies, and
industry standards to help position the organization as an industry leader.
Contributes to the organization’s strategy for learning and development,
influencing leadership to foster learning opportunities for the team.

Continuous

Improvement

–Drives a
culture of continuous improvement that sets a standard for efficient and
effective processes, protocols, and workflows across the organization. Oversees
work to implement large-scale approaches and methods for continued improvement,
ensuring changes align with organizational goals. Sets the strategic direction,
prioritizes, and approves the roadmap of improvement initiatives to maximize
return on investments.

Performance

and Development:

–Drives

and ensures consistent application of performance management strategies,
systems, processes, and guidelines across the organization. Creates an
organizational culture of career development that encourages proactively
identifying and pursuing career development opportunities and guiding leaders
to support their team's growth. Drives consistency in the application of talent
development procedures and socializes performance expectations across the
organization. Partners with HR and executive leadership to envision and execute
a talent management strategy, balancing budget and talent resources.