- Implementation, transformation and adoption services for Oracle SaaS, Applications and technology solutions.
- Day 2 services, including managed services, operations, service management, optimisation and continuous improvement.
- Security vulnerability intervention and remediation planning, in partnership with the relevant Oracle security, technical and delivery teams.
- Hybrid cloud and multicloud services that support the customer’s broader enterprise architecture and operating model.
- Build and execute account and territory strategies that create qualified services pipeline, win new opportunities and expand strategic public-sector accounts.
- Lead discovery with business, IT, security, procurement and delivery stakeholders to understand mission outcomes, technology estate, operating challenges, contractual constraints and service requirements.
- Use agentic AI and AI-enabled discovery methods responsibly to accelerate research, account understanding, opportunity qualification and value-led customer conversations; validate outputs using trusted customer and Oracle sources.
- Develop end-to-end services propositions, business cases and commercial strategies that connect implementation with Day 2 operations, managed services, continuous improvement and security intervention.
- Position Oracle Customer Success Services alongside Oracle lines of business and partner solutions, ensuring a coherent, end-to-end customer solution across SaaS, Applications and technology.
- Orchestrate Oracle local and global centres of excellence, presales, delivery, customer success, legal, security and partner teams to shape feasible, differentiated and compliant proposals.
- Navigate Singapore Government procurement processes, conditions of contract, risk allocation, governance, data and security obligations, and approval requirements in partnership with Oracle commercial and legal teams.
- Build trusted executive relationships and maintain account plans that support customer success, renewal, expansion and Oracle’s position as a long-term services partner.
- Maintain opportunity quality, forecast accuracy and disciplined governance in accordance with Oracle policies and sales processes.
Job description provided by Oracle.
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