Director, Engineering Operations

The Role

• As Director, Engineering Operations, you will build and run the operating system that helps
• Product and Engineering translate strategy into measurable business and customer impact. You
• will create clarity across outcomes, priorities, capacity, delivery health, risks, and decisions, then
• turn that clarity into concise executive communication and disciplined organizational action. This
• high-leverage leadership role partners closely with Product, Engineering, Data, Operations,
• Finance, Go-to-Market, Customer Success, Security, and other business functions. You will play
• a critical role in ensuring all functions are aligned and understand the expected outcomes.

Responsibilities

Executive Communication Impact

• Create a clear, executive-ready narrative connecting Product, Engineering, and Data

investments, delivery, and operational performance to customer and business outcomes

• Own recurring executive updates, company communications, and board-level inputs,

supported by a reliable source of truth for commitments, outcomes, and delivery health

• Surface material changes, trade-offs, risks, and decisions early, with concise context and

clear recommendations

Outcome & KPI Definition

• Translate company and product strategy into measurable outcomes, objectives, key

results, and operating KPIs with clear owners, baselines, targets, data sources, and

review cadences

• Develop a balanced view of customer and business impact, delivery effectiveness,

quality, reliability, security, efficiency, and organizational health

• Partner with Data, Finance, Product, and Engineering to improve instrumentation and

use KPI trends to guide decisions and evaluate results

Portfolio & Planning Cadence

• Design and operate annual, quarterly, and ongoing portfolio-planning cadences across

Product and Engineering

• Maintain a current portfolio view connecting strategic outcomes, initiatives, ownership,

dependencies, milestones, capacity, and risk

• Facilitate prioritization and sequencing decisions so assumptions, trade-offs, decision

rights, and changes are explicit

SDLC Process & Operating Reviews

• Define and continuously improve a lightweight, consistent software delivery lifecycle

from discovery through release, adoption, measurement, and learning

• Establish operating reviews focused on outcomes, delivery confidence, quality, reliability,

customer impact, constraints, risks, and decisions

• Use operating data, retrospectives, automation, and appropriately governed AI-enabled

practices to remove friction and improve delivery without adding unnecessary process

Resource & Capacity Planning

• Build a practical capacity model connecting portfolio demand with available teams,

critical skills, hiring plans, external partners, and operational obligations

• Partner with Finance, Product, and Engineering leaders on headcount planning,

allocation trade-offs, capability gaps, and investment choices

• Model alternative portfolio and staffing scenarios and compare planned versus actual

capacity to improve future decisions without creating false precision

Cross-Functional Risk & Decision Tracking

• Establish a clear system for identifying, owning, escalating, and resolving cross-

functional risks, dependencies, and decisions

• Facilitate difficult discussions where business goals, customer needs, technical

constraints, security, compliance, cost, or timing compete

• Close the loop by documenting decisions, updating plans, confirming accountable

owners, and addressing recurring root causes

Organizational Leadership & Collaboration

• Serve as a trusted operating partner to the CTO, Engineering leadership, Product

leadership, and the Engineering Leadership Team

• Strengthen cross-functional relationships, ownership, and accountability through

structured thinking, sound judgment, influence, and consistent follow-through

Qualifications & Experience

• Leadership experience in Engineering Operations, Product Operations, Technical

Program Management, Business Operations, a technical Chief of Staff role, or a

comparable function within a SaaS or product-led technology company

• Exceptional executive communication skills and demonstrated success connecting

Product and Engineering work to customer and business impact

• Experience defining outcomes, OKRs, KPIs, scorecards, portfolio-planning processes,

and operating-review cadences across multiple teams

• Working knowledge of modern product development and software delivery lifecycles,

including platform, reliability, security, and technical investment trade-offs

• Experience with resource, headcount, budget, and capacity planning in partnership with

Finance and functional leaders

• Strong analytical judgment and the ability to build trustworthy reporting from product,

engineering, financial, and customer data

• Proven ability to facilitate difficult cross-functional decisions, manage material risks and

dependencies, and bring structure to ambiguity

• Pragmatic experience using AI-assisted tools to improve synthesis, planning, and

analysis while verifying outputs and protecting sensitive information

What Great Looks Like

A Director, Engineering Operations who is thriving in this role demonstrates:

• Executive clarity - Product and Engineering impact, trade-offs, risks, and decisions are

understood without leaders reconstructing the story themselves

• Outcome accountability - initiatives begin with clear intended outcomes and are

evaluated using credible evidence after delivery

• A predictable, adaptable portfolio - commitments are realistic, priorities are explicit,

and changes are deliberate and well communicated

• A stronger operating system - coordination costs decline, risks surface earlier, data

• becomes more trustworthy, and accountability becomes clearer over time
• "Someone who makes Product and Engineering easier to understand, easier to lead, and more
• effective at turning strategy into measurable results."

Interview Process

• The process includes a conversation with the hiring manager; role-specific rounds covering
• executive communication, outcome and KPI definition, portfolio and operating-system design,
• capacity planning, and cross-functional leadership judgment - including how you use and verify
• AI-assisted tools - and a company values conversation with People Ops. Your recruiter will
• share the exact sequence when you advance.

What You'll Receive

• A competitive compensation package
• Employer-sponsored 401(k) with match
• Comprehensive medical, dental, and vision coverage
• Flexible time off and hybrid / remote work environment
• The anticipated annual salary range for this role is $200,000 - $230,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.