Collections Analyst

Location: Hagerstown, Maryland, United States

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Collections Analyst is responsible for managing a global accounts receivable portfolio, driving timely customer payments, and minimizing past-due balances and potential bad debt exposure. This position analyzes account activity, identifies payment trends and collection risks, resolves complex receivable issues, and partners with internal and external customers to improve cash flow, optimize Days Sales Outstanding (DSO), and maintain positive customer relationships.

YOUR IMPACT

Accounts Receivable & Portfolio Management

Manage an assigned global accounts receivable portfolio of up to $15 million with moderate to minimal supervision.

Proactively monitor account activity, aging reports, and payment trends to identify delinquent balances and potential collection risks.

Execute collection strategies to secure timely customer payments, reduce past-due receivables, and optimize cash flow and DSO.

Contact customers to confirm invoice receipt, resolve payment discrepancies, obtain payment commitments, and address delinquent balances. Maintain accurate account documentation, including collection notes, customer communications, payment commitments, and dispute resolution activities.

Account Resolution & Business Support

• Investigate and resolve accounts receivable discrepancies, billing issues, short payments, and other barriers to payment by coordinating with appropriate internal departments.
• Identify recurring collection challenges and recommend process improvements to increase efficiency and improve collection effectiveness.
• Facilitate customer credit card and ACH transactions for assigned business units in accordance with established procedures and controls.
• Assist with the whole goods titling process, as needed.

Process Improvement & Compliance

Follow established credit and collections policies, procedures, and internal controls.

Maintain accurate records and support reporting requirements, audits, and other requests related to accounts receivable activities.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent.

3 to 5 years of related experience in commercial accounts receivable management, or business-to-business collections.

STANDOUT QUALIFICATIONS

• Strong verbal and written communication skills.
• Proficiency using a PC and standard business software applications (including Microsoft Office).
• Experience with advanced Excel functions, pivot tables, lookup functions, and data analysis.
• Working knowledge of AS400-based enterprise platforms or equivalent ERP systems.

Pay Range

$46,300.00 - $71,300.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Additional Locations: Frederick, Maryland, United States