Reporting to the Global Customer Support Manager, the Senior Customer Support Engineer is responsible for delivering complex technical support, guidance and training to prospects, customers, integrators, and channel partners in their designated territory. This includes supporting with product selection, resolving complex customer issues, creating support documentation, demonstrating OXTS products, collaborating with customers on product integration, and identifying opportunities for product and service enhancements.
Customer Support Engineers play a pivotal role in building and nurturing strong customer relationships, advocating for customer needs, and ensuring customers derive maximum value from OXTS products. The position requires expert understanding of OXTS products and their applications, as well as frequent travel within the region.
Job description provided by OxTS.
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