Warranty Specialist

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Requisition Summary

The Warranty Specialist is responsible for auditing internal approved warranty claims for accuracy, reviewing and analyzing dealer labor rate & parts markup increase requests, and manage mileage corrections on claims. This position works directly with the internal warranty department & management team to provide and execute regular audits, and with Dealers to provide updates on their requests regarding labor rates, parts markups, and mileage corrections. Additionally, the specialist should help identify request scenarios for automation and other audit program opportunities.

Visa sponsorship or immigration support is not available for this position. Candidates must be currently authorized to work in the United States and able to maintain that authorization throughout their employment without requiring employer sponsorship.

Job Functions / Responsibilities

• Plan and execute regular internal audits designed to assess process control and operational performance, in accordance with department standards and expectations.
• Effectively conduct data analysis to facilitate audit scoping and testing.
• Develop or revise internal audit programs as needed.
• Lead meetings involving various levels of management to effectively communicate audit status, align audit issues and recommend corrective actions.
• Prepare monthly reports, including clearly written, concise audit observations that effectively communicate identified issues and their related corrective actions in both technical and non-technical terms to key stakeholders.
• Maintain complete knowledge of warranty procedures and recommend updates when necessary.
• Identify inconsistencies or trends through data analysis.
• Conduct Labor Rate and Parts Markup analysis to determine warranty impact.
• Help correct mileage corrections on claims as per dealer requests.
• Communicate with dealers on regular basis.

Qualifications & Skills

• 2-3 years of minimum related experience in accounting, internal/consulting audit, analytics, manufacturing or similar background.
• Strong written and verbal communication skills required.
• Strong analytical skills. Proven history of analyzing data and situations to identify meaningful observations.
• Data analytics experience (specifically with Tableau, Excel, SQL, Power BI) is preferred.
• Ability to work independently with minimal supervision.
• Ability to learn quickly and perform in a fast-paced and results-oriented environment.
• Ability to professionally interact with all levels of management and external business partners.

Education

• 2-Year degree required
• Bachelor’s degree preferred.
• Why work for PACCAR/Kenworth?
• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
• As a U.S. PACCAR employee, you have a full range of benefit options including:
• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Warranty Specialist is $70,500 – $105,800 annually. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.