L2 Systems Engineer (Onsite)

Level 2 Systems Engineer

Salary: $55,000 - $65,000

Location: In Office Only

About the Role

We are seeking a Level 2 Systems Engineer to join our Managed Services team. This role serves as the bridge between Level 1 support and Level 3 engineering, handling escalated technical issues, supporting project delivery, and helping develop less experienced technicians. You’ll work across a variety of client environments and technologies, taking ownership of issues that require deeper troubleshooting and technical knowledge.

Responsibilities

• Serve as an escalation point for issues that cannot be resolved by Level 1 technicians.
• Troubleshoot and resolve Windows, Microsoft 365, Azure, networking, workstation, and server-related issues.
• Assist Level 3 engineers with project implementation, migrations, upgrades, and infrastructure deployments.
• Monitor client environments and proactively identify issues before they impact business operations.
• Build trusted relationships with clients by providing clear communication and practical technical guidance.
• Maintain accurate documentation and create knowledge base articles to improve team efficiency.
• Mentor and support Level 1 technicians by sharing knowledge and assisting with escalated issues.
• Participate in system maintenance, patching, security improvements, and operational best practices.
• Stay current on emerging technologies and continually improve technical skills.
• 3+ years of IT support, systems administration, or MSP experience.
• Hands-on experience with Microsoft 365, Windows Server, Active Directory, and troubleshooting end-user environments.
• Basic to intermediate experience with Azure administration and cloud technologies.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, switching, and wireless networking.
• Experience with PowerShell and automation is a plus.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical concepts to non-technical users.
• Strong organizational skills with the ability to manage multiple priorities and frequent interruptions.

What We're Looking For

The successful candidate takes ownership, enjoys solving problems others cannot, and knows how to work through unfamiliar issues methodically. You should thrive in a fast-paced environment, handle frequent context switching well, and stay effective when multiple priorities compete for your attention. We value good technical judgment, clear client communication, strong troubleshooting skills, and a willingness to share knowledge with the rest of the team.