Learning and Development Specialist

Role

By emphasizing ONE Park, ONE Mission, One Team, the Learning and Development Specialist I supports employee growth by developing and administering training programs that enhance knowledge and skills across credit union processes, products, standards, and culture. This role involves conducting New Employee Orientation, Teller Training, and other developmental programs while ensuring training materials reflect the credit union’s member service philosophy. The Learning and Development Specialist I collaborates with managers to update policies and procedures, maintains accurate training records, and participates in special projects to support organizational goals.

Essential Functions & Responsibilities

Develop and administer training and employee development programs to enhance employee knowledge and skills of credit union processes, products, standards, culture, etc. Training and development programs will primarily include New Employee Orientation, Teller Training, and Member Journey; will assist as needed in New Accounts, Lending, PowerSkills, Mentor Training, special training events/conferences, and other developmental programs, classes, or courses determined as needs arise.

Update sessions or discuss with team any recommendations for updates to ensure most current processes are in place. Report on progress during training, mentoring, and/or observations; monitor training results; provide reports as needed/requested, bring issues needing further input or consultation to manager’s attention; work directly with the Learning and Development Manager to determine future needs. Ensure all training and employee development programs contribute to and encompass the credit union’s member service philosophy which should be evident in program content and delivery and also modeled/demonstrated by the Learning and Development Specialist.

Stay abreast of regulations affecting the credit union industry; remain knowledgeable of credit union policies adhering to and demonstrating to others. Assist in writing policies and procedures working directly with managers to ensure accuracy. Maintain knowledge of credit union software systems involved in the learning and development process. Work directly with IT personnel to set up new employees and assist in testing, etc. Update and maintain Learning and Development Department’s Intranet page to include Notes & Guidelines, Product and Service Manual, Procedure Updates, and other items/ resources to assist staff.

Participate in special projects/committees as directed providing expertise and input related to employee development.

Maintain employee development records for staff including Learning Management System assignments, completion records, assessment scores, offsite training attendance, etc. Prepare or assist in the preparation of other reports as assigned.

Performs other job-related duties as assigned.

Performance Measurements

1.To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:

• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment

2.To provide friendly, professional and accurate service and support to all members and coworkers.

3.To provide quality training programs and materials to credit union staff that will provide the knowledge and resources needed for staff to perform their job.

4.To keep manager informed regarding key operating issues that may affect the department or that would require process updates to be made.

5.To return all emails and calls by the end of the day that they are received.

6.To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.

7.To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

8.To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills

Experience: Three years to five years of similar or related experience.. Previous training and/or teaching experience preferred.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to other

Other Skills: Innovative approach to training applying knowledge of various learning styles. Excellent organizational and editing skills; proficient with spreadsheets.

Physical Requirements

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

Company Description

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.

Park Community Credit Union is an Equal Opportunity Employer/VETERANS/DISABLED