PSP Operations Specialist

• We are looking for a PSP Operations Specialist to help manage day-to-day payment operations and resolve payment-related issues.
• You will work closely with our Head of PSP, Support team, developers, and payment providers to investigate failed transactions, coordinate issue resolution, and ensure smooth payment processing.
• This is a great opportunity for someone with initial experience in fintech, payments, or customer support who wants to develop their expertise in payment operations.

Key Responsibilities

• Monitor payment transactions and investigate failed, declined, or delayed payments.
• Help the Support team resolve payment-related questions and customer complaints.
• Check transaction statuses, payment logs, and provider responses to identify potential issues.
• Communicate with payment providers to investigate problems and follow up on their resolution.
• Coordinate with developers and other teams to resolve payment-related issues.
• Track open requests, provide status updates, and escalate complex or critical incidents.
• Identify recurring payment issues and share findings with the team.
• Assist with payment performance monitoring, operational reports, and internal documentation.
• Support operational tasks related to new merchants and payment methods.
• Manage relationships with Service Providers

Requirements

• Around 1 year of experience in fintech, payment operations, customer support, or a similar role.
• Basic understanding of payment processing and willingness to learn about PSPs and payment methods.
• Good analytical skills and attention to detail.
• Comfortable working with Excel or Google Sheets.
• Good communication skills and ability to coordinate with different teams.
• Proactive approach to problem-solving and ability to follow tasks through to completion.
• Fluent in Russian and strong written English skills for day-to-day communication with international payment providers and partners.
• Nice to Have
• Experience in a fintech company or payment service.
• Basic knowledge of card payments, APMs, or local payment methods.
• Familiarity with transaction statuses, decline codes, or payment logs.
• Experience with CRM, ticketing systems, or operational tools.

What we offer

• Full relocation support and working visa sponsorship
• Competitive salary
• Days off when you need them

What awaits you

• Working in a small and fast-paced Scrum team
• A practical role where you can influence how we work with data
• No bureaucracy - we focus on practical solutions and common sense
• Pleasant colleagues and a healthy internal culture
• A non-toxic environment with respect for work-life balance (we turn off Slack during vacations)
• You don't need to know everything about payment operations from day one. We value curiosity, attention to detail, and a willingness to learn.