Manager – Business Processes, SOX

Location: Chicago, Illinois, United States of America

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

The Manager, Business Processes, SOX Program is a key leader within the Company’s Internal Audit SOX function and is responsible for transforming the delivery of the Company’s global SOX business process audit program, driving a shift toward a more efficient, technology-enabled, and risk-focused approach. This role will modernize how SOX is executed by leveraging data, automation, and AI, while serving as a strategic partner to the business and ensuring a high-quality, scalable control assurance framework.

This role goes beyond execution, it requires a top-tier leader who combines deep technical SOX expertise, business process mastery, and forward-looking innovation.

This individual will serve as a trusted advisor to senior leadership, drive end-to-end SOX strategy for business processes, and lead a high-performing team to deliver a best-in-class, scalable, and future-ready SOX program.

Essential Responsibilities

• Manage audit assignments, including drafting audit issues and reports, socializing findings with management, and soliciting feedback
• Facilitate issue tracking and validate closure of identified issues
• Develop and maintain professional working relationships with colleagues, business units, and support areas
• Stay updated on industry and business changes to inform audit plans, approaches, and risk assessments
• Evaluate the adequacy and effectiveness of internal controls for regulatory and technology risks
• Provide coaching, mentoring, and leadership to less experienced team members
• Identify regulatory and technology risks and act as a business partner to relevant teams

Minimum Qualifications

5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

Key Responsibilities

• Oversee annual SOX planning, including risk assessment, materiality, scoping, and timeline governance
• Lead, mentor, and develop a high-performing SOX team
• Partner with external auditors to drive efficient, high-quality audits with minimal disruption
• Oversee and optimize co-sourcing partner model and performance
• Own and lead the end-to-end SOX lifecycle for business process controls (O2C, R2R, P2P, etc.)
• Act as the primary escalation point and decision-maker for complex control, audit, and accounting issues
• Oversee end-to-end deficiency lifecycle, including identification, evaluation, and remediation tracking
• Ensure internal controls are well-designed, scalable, and operate effectively across a complex, global environment
• Drive continuous improvement and rationalization of controls to reduce redundancy and increase reliance on automated controls
• Lead the development of SOX program reporting, including materials for Audit Committee, ensuring accuracy, consistency, and executive-ready messaging.
• Lead complex technical accounting and process risk assessments, especially in areas of judgment and estimation
• Anticipate and respond to business and system changes (e.g., new products, acquisitions, platform changes)
• Identify and implement opportunities to leverage AI, data analytics, and automation to reduce and improve risk coverage and precision
• Develop framework to assess and mitigate risks introduced by AI-driven processes, including:

• o Model governance
• o Data integrity and bias
• o Explainability and auditability of AI outputs

• Serve as a strategic advisor to Finance and business leaders on:

• o Control design
• o Process optimization
• o Risk trade-offs

• Lead SOX readiness efforts for:

• o New product launches
• o System implementations (ERP, financial platforms)
• o M&A integrations

• Provide forward-looking risk insights, not just retrospective testing
• Build strong partnerships across Finance, IT, Product, Legal, and Operations
• Communicate complex control and risk topics in a clear, concise, executive-ready manner
• Influence decisions at the Director, Senior Director, VP levels
• Set a high-performance bar, fostering accountability, innovation, and continuous improvement
• Attract and retain top-tier talent, building a pipeline of future leaders
• Drive a culture of ownership, curiosity, and operational excellence

Additional Locations: Omaha, Nebraska, United States of America, Scottsdale, Arizona, United States of America, Austin, Texas, United States of America