PENN Entertainment Retail & E-commerce

Digital Marketing Manager

Harvey, IL +1 In person Full-time

WE LOVE OUR WORK.

“Pending Regulatory Approval”

  • Content Development & Social Media Strategy

Plan, shoot, curate, and edit visually compelling photo and video content capturing the on-property guest experience across dining, hotel, entertainment, events, and promotions.

Attend property events, entertainment activations, and promotions to capture live content, engage with guests, and elevate brand storytelling.

  • Community Management & Online Reputation
  • Oversee the property’s digital presence through daily active community management, engaging with audience comments, tags, and direct messages promptly and thoughtfully.
  • Monitor, manage, and respond to guest reviews across online platforms (e.g., TripAdvisor, Google Reviews, Yelp), striving to maintain a 90%+ response rate.
  • Escalate critical guest feedback and sentiment insights to property executive leadership and department heads to support continuous guest service improvements.
  • Provide an upbeat, welcoming guest presence during on-property events, promotions, and content capture.
  • Digital, Web & Creative Production
  • Maintain and update property websites, landing pages, promotional information, and event schedules to ensure timely, accurate, and search-optimized (SEO) content.
  • Produce and resize basic in-house promotional graphics and digital collateral using tools such as Canva and Adobe Creative Suite (Photoshop, InDesign, Illustrator).
  • Partner with the Corporate Design Studio and enterprise teams for access to brand assets, rights usage, and high-production photo/video shoots.
  • Track, analyze, and deliver regular reporting on social media performance and web analytics, translating data into actionable insights for creative and tactical improvements.
  • Public Relations & Marketing Operations
  • Support property public relations initiatives, including drafting press releases, coordinating media correspondence, and assisting with on-site media visits for major campaigns and property events.
  • Assist in managing general marketing support services across advertising, internal cross-departmental requests, and creative projects.

Submit and manage project requests and timelines within departmental project management software (e.g., InMotion).

  • Assist with departmental budget tracking, monitoring expenses within area of responsibility, and identifying potential variances to leadership.
  • Ensure all marketing initiatives and published content adhere to company brand standards, internal policies, and relevant gaming/jurisdictional regulatory compliance.

BRING US YOUR BEST.

Education: Bachelor’s Degree (B.A./B.S.) in Marketing, Communications, Public Relations, Digital Media, Journalism, or a related field (or an equivalent combination of education and experience).

Job description provided by PENN Entertainment.
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