Senior Business Analyst, Change Management

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About the role

Responsible for supporting effective organizational change by providing the business analysis, coordination, and structure required to move initiatives from initial intake through implementation. The position serves as a central point of coordination between business units and cross-functional stakeholders, ensuring proposed changes are clearly defined, business requirements are appropriately assessed and collected, and that required analysis, documentation, and deliverables are completed to support informed decision-making by senior leaders.

About the day-to-day

Discovery

Lead the Discovery process for initiatives progressing beyond Intake, working with stakeholders across the organization to gather and document the information required to clearly define business needs, objectives, scope, expected benefits, resource requirements, risks, and dependencies. Ensure required analysis and deliverables are complete, accurate, and decision-ready for senior leadership review and approval prior to progressing to Planning and Implementation, led by the EPMO.

Initiative Intake & Assessment

Partner with business leaders to complete Intake Briefs for proposed initiatives and assess initiatives against established scoring criteria to support consistent prioritization and informed decision-making by senior leaders.

Post-Implementation Effectiveness

Work with stakeholders to track and document post-implementation results against established success measures, including satisfaction scores, error rates, and cycle times, to determine whether the initiative achieved its intended outcomes.

Administrative

Ensure internal tracking systems remain up to date and accurate; facilitate, organize, and coordinate meetings with a strong attention to detail; manage the Business Change Management Inbox and inform relevant parties of any follow up needed.

About the qualifications

• Strong critical thinking and analytical skills with the ability to evaluate information and make data-driven recommendations.
• High attention to detail with a track record of producing accurate and thorough work.
• Proven ability to anticipate challenges, identify root causes, and implement practical solutions.
• Strong communication and stakeholder management skills, including ability to conduct cross-functional impact assessments.
• Demonstrated ability to prioritize work effectively in a fast-paced, changing environment.
• Experience working in the Project Management realm.
• 3–5 years of experience in business analysis, change management, project coordination, business transformation, or a related role.
• Experience gathering, analyzing, and documenting business requirements and translating stakeholder input into clear, structured deliverables.

About us

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Hiring process

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.

Compensation

The expected salary for this role is approximately $100,000.00 - $110,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.