Global Proc Analyst

Overview

Purpose

• Content Management is the enablement of content on Ariba On Demand
• Recommend catalog, buying channels and contract improvements and manage accuracy, changes and deletions
• Manage and cleanse catalog, category cards, content to ensure and validate timely change updates and item and pricing accuracy, and work with vendors accordingly to ensure same
• This role is accountable for contribution of team in terms of delivery to deadlines, quality standards, propose improvements and internal control

Responsibilities

Catalogs Operational Management

• Create, update, and validate catalogs from supplier and buyer data submissions, applying quality checks and meeting catalog creation SLAs.
• Upload approved catalogs into the P2P system and validate completeness/correctness against control guidelines.
• Act as point of contact for suppliers on technical catalogue-related queries.
• Coordinate with GP, vendors, technical teams, supplier enablement team and Ariba for the implementation of punch-out catalogues, and E2E integration for more seamless buying experience.
• Create and sustain up-to-date catalog trackers and performance reports for existing catalogs to provide insights for potential opportunities, and monitor catalog usage and expiry dates.
• Monitor and report catalog KPIs such as catalog data accuracy, catalog utilization, and catalog penetration per category and market.

Guided Buying Content Updates

• Maintain and update Guided Buying tile content, homepage layout, preferred suppliers and configurations to reflect current category and buying channels strategy.
• Build and update Guided Buying policies in alignment with category strategy direction set by category leads, translating sourcing decisions into system-enforced buying rules.
• Working with cross functional teams to manage and maintain Buying Desk content, from buying channels, preferred suppliers to make it easy to buy for end users.
• Draft and publish user-facing announcements for Guided Buying changes, policy updates, and new content rollouts.
• Partner with technical teams to troubleshoot tile display, configuration, and sync issues affecting the Guided Buying user experience.

Buying Channel Management

• Work with myBUY technical teams to ensure systems are correctly configured to utilize buying channels and function as intended.
• Execute catalog and buying channel updates in accordance with internal governance, compliance, and audit requirements.
• Support global catalog harmonization initiatives to ensure a standardized and seamless buying experience across markets and categories.

Category Card Database Management

• Maintain and update category card database.
• Perform accurate data entry and updates for efficient record-keeping and maintain supplier classification.
• Facilitate the upload and ensure the data sync is completed while maintaining platform integrity.
• Monitor exception workflows and Category card related queries.

Stakeholders Support

• Provide training and guidance to buyers and suppliers on catalog best practices and system functionality to enhance compliance, efficiency, and user experience.
• Train the business users for optimal ServiceNow utilization and adoption.
• Assist in documenting processes, training materials, and communications related to buying channels usage.
• Help drive end-user adoption of preferred buying channels by providing data, insights, and support for change management initiatives.
• Strong interpersonal and collaboration skills to effectively engage with suppliers, buyers, and cross-functional stakeholders virtually.
• Excellent analytical skills with the ability to interpret spend data and catalog KPIs to identify optimization opportunities.
• Strong proficiency in Excel, Power point, or similar tools for reporting and performance tracking.
• English essential, both verbal and in writing
• Experience with ERP systems (SAP) and E-Procurement tools (Ariba, Coupa) is required.
• Knowledge of serviceNow or similar platform
• Bachelor’s degree in business, Supply Chain, or a related field.
• 6-7 years of procurement experience required
• Supplier information management experience, Supplier onboarding exposure is a plus.