Associate Director - Knowledge Management COE Lead

Overview

The Senior Manager, Knowledge Management COE is responsible for leading the enterprise Knowledge Management Center of Excellence and driving the organization's KM strategy, governance, adoption, and continuous improvement efforts. This leader oversees a team of managers and subject matter experts responsible for Portfolio Management, Content Management, Insights & Analytics, and Change Management, ensuring Knowledge Management delivers measurable business value and supports enterprise priorities.

The role serves as the primary leader responsible for establishing standards, operating models, performance frameworks, and governance processes that enable trusted, accessible, and actionable knowledge across the enterprise.

Responsibilities

• Lead the Knowledge Management COE, including Portfolio Management, Content Management, Insights & Analytics, and Change Management teams
• Define and execute the KM strategy, roadmap, governance model, and operating framework
• Drive alignment between business priorities, KM investments, and enterprise value realization objectives
• Establish and oversee portfolio governance, prioritization, resource planning, and demand management processes
• Ensure content governance, taxonomy, quality standards, and lifecycle management practices are consistently applied across the enterprise
• Develop KPI and performance management frameworks to measure adoption, engagement, operational effectiveness, and business impact
• Lead enterprise awareness, communications, training, and adoption programs to accelerate KM maturity and utilization
• Partner with business, technology, and functional leaders to identify opportunities, shape roadmaps, and drive continuous improvement
• Provide executive reporting and insights on portfolio performance, risks, dependencies, adoption, and value realization
• Build a high-performing team and foster a culture of innovation, accountability, customer focus, and operational excellence
• 14+ years of experience in Knowledge Management, Product Management, Digital Workplace, Content Management, or related disciplines
• 8+ years of experience leading managers and cross-functional teams within a global organization
• Experience establishing and operating a Center of Excellence, shared services organization or enterprise capability
• Strong understanding of Knowledge Management disciplines including content governance, search, taxonomy, analytics and adoption
• Experience managing portfolios, roadmaps, governance forums, and strategic initiatives
• Demonstrated success driving organizational change, stakeholder alignment, and enterprise-wide adoption programs
• Strong executive communication, influencing and relationship management skills
• Proven ability to translate strategy into execution and deliver measurable business outcomes