Tech Bus Engagement Analyst

Overview

We are looking for a highly motivated S&T IT Sector Analyst to join our Poland Strategy & Transformation team.

This role will be responsible for supporting Legacy business-critical/non-critical applications and technology services across the sector, ensuring stable operations, continuous improvement, and effective delivery of technology solutions aligned with business objectives.

This role will be responsible for supporting delivery PepsiCo Global roadmap with special focus on the Supply Chain and MEM area.

The successful candidate will work closely with business stakeholders, global S&T teams, vendors, and service providers to support existing solutions, identify improvement opportunities, and enable digital transformation initiatives.

The role provides an excellent opportunity to develop broad business knowledge while gaining hands-on experience across applications, support services, asset management, analytics, and technology operations.

Responsibilities

• Participate in business transformation and Pepsico digital initiatives and support delivering digital agenda in across the Poland sector.
• Act as an application and technology support analyst for sector-specific solutions and services.
• provide Level 2 and Level 3 support for business applications and coordinate issue resolution across support teams.
• Partner with business stakeholders to understand requirements, identify opportunities, and deliver technology improvements.
• Serve as the functional and technical point of contact for business applications supporting Marketing Equipment Management (MEM), Logistics Service Provider (LSP), and Pricing & Contract Management processes.
• Serve as the functional and technical point of contact for business applications supporting AGRO PepsiCo processes.
• Support application lifecycle management, including enhancements, testing, deployment, and operational support.
• Monitor application health, performance, interfaces, and service availability.
• Analyse incidents, identify root causes, and drive corrective actions to improve service stability.
• Collaborate with third-party vendors and managed service providers to support ongoing operations and new business demands.
• Ensure compliance with PepsiCo technology standards, policies, governance requirements, and IT controls.
• Support and execute activities required to maintain compliance with Global Control Standards (GCS) and internal control requirements.
• Work cross-functionally with infrastructure, cybersecurity, architecture, and business teams to deliver sustainable technology solutions.

Skills Needed

• Technical Skills and work under time pressure
• Understanding of enterprise applications and IT service management processes.
• Experience supporting business applications and resolving production issues. Knowledge of ITIL principles and service management practices is desirable.
• Knowledge about PepsiCo GCS model related to IT landscape
• Knowledge of SQL and data analysis techniques.
• Experience with reporting and analytics tools such as Power BI, Excel, or similar platforms.
• Familiarity with software lifecycle management, testing, and deployment processes.
• Understanding of IT infrastructure, cloud technologies, networking, and system integrations.
• Basic understanding of SAP, enterprise business processes, or digital transformation initiatives is preferred.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in cross-functional and multicultural teams.
• Continuous learning mindset and curiosity for new technologies.
• Ability to influence without authority and drive outcomes through collaboration.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, Business Information Systems, or related field.
• 2-5 years of experience in IT operations, application support, business systems, or technology delivery.
• Experience working with business stakeholders and external vendors.
• Fluent English communication skills (written and verbal)

Compensation and Benefits

• The expected starting compensation range for this position is 143 700 PLN annually (gross).
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility."