IT Support Engineer

Location: Canning Vale, WA

Employment Type: Full-time | Permanent

Join DDH1 Drilling

DDH1 Drilling is a leading Australian mineral exploration drilling contractor and part of the Perenti Group. With a national fleet and operations spanning head office, regional depots and remote drill sites, our IT team plays a critical role in keeping our people and operations connected.

We’re looking for an experienced IT Support Engineer to join our team in Canning Vale and provide hands-on technical support across our office, regional locations and national drill fleet.

About the Role

This is a hands-on, individual contributor role where you’ll work closely with the IT Manager and wider IT team to provide day-to-day IT support, systems administration and infrastructure support.

You’ll be involved across a broad range of technologies, including Microsoft 365, Entra ID, Azure, networking, server infrastructure and cyber security, while also supporting technology across our remote drilling operations.

Key Responsibilities

• Provide responsive technical support across hardware, software, network and account issues.
• Support laptops, desktops, mobile devices, printers, meeting room technology and other end-user equipment.
• Manage user onboarding and offboarding, including Microsoft 365, Entra ID, device provisioning and access.
• Administer and maintain Microsoft 365, Azure, Teams, SharePoint and Exchange Online.
• Support network infrastructure including firewalls, switching, Wi-Fi, VPN and remote site connectivity.
• Provide IT support to our drill rigs and regional depots, including remote and occasional on-site support.
• Support field technology such as telematics, cameras and connectivity equipment.
• Assist with cyber security operations including endpoint protection, patch management, vulnerability remediation and identity/access management.
• Monitor and triage security alerts, escalating incidents where required.
• Maintain IT assets, software licensing, documentation and troubleshooting procedures.
• Work with internal teams and external vendors to resolve issues and improve IT processes.
• Travel to regional and remote sites when required.

About You

We’re looking for someone who is technically capable, practical and comfortable working independently in a fast-paced operational environment.

You will have

• 3–4 years’ experience in IT Support, Systems Administration or a similar role.
• A qualification in IT or a relevant field will be highly regarded.
• Relevant certifications (e.g. Microsoft, Fortinet NSE, CompTIA Security+ or similar).
• Strong hands-on experience with Microsoft 365, Entra ID, Windows Server and Azure fundamentals.
• Exposure to SIEM/NDR tooling (e.g. Darktrace) or security monitoring.
• Solid networking knowledge, including firewalls, switching, Wi-Fi, VPN and remote connectivity.
• An understanding of cyber security fundamentals including endpoint protection, patching and identity/access management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and the ability to explain technical issues in plain language.
• A current Australian driver's licence
• Willingness to travel to regional and remote sites.
• Australian citizenship or Permanent Residency.
• Experience supporting a distributed or field-based workforce, particularly within mining, drilling, construction or a similar industry, will be highly regarded.
• Why Join DDH1?
• This is an opportunity to join a supportive IT function and work across a diverse technology environment where your skills will have a direct impact on our people and operations.
• You’ll have the opportunity to work across IT support, infrastructure, cloud systems, networking and cyber security, while gaining exposure to the unique technology requirements of a national drilling operation.
• Ready to Apply?
• If you’re an experienced IT Support professional looking for your next opportunity and enjoy a hands-on role where no two days are the same, we’d love to hear from you.
• Apply now with your resume to be considered for the IT Support Engineer position with DDH1 Drilling.