Senior Operations Specialist

Location: India - Mumbai

Qualifications / Experience

We believe that our team is the most valued resource for our success. Why don’t you start your career in a multinational and challenging work environment in pharmaceutical sector? We invite you to Pfizer for our organizational structure; Global Operations Services Center which delivers services to Europe, AfME, LATAM, NA and APAC.

We will hire a Senior Operations Specialist who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Senior Operations Specialist will be accountable and expert for a set of countries and working with peers across the team.

We are looking for

• 3-6 years’ experience in Service delivery, Shared service delivery or Sales operations.
• Service oriented/Customer service mindset
• Excellent IT literacy/knowledge required (technology savvy)
• Experience in data stewardship, reporting and analytics delivery
• Preferable knowledge of commercial processes or business analytics processes (knowledge of data sets such as IMS, Cegedim One-Key, Internal sales, Field Force activity, etc.)
• Advanced Excel Skills (working with formulas, parameters)
• Self-motivated
• High level of independent and service oriented working attitude
• Able to propose process improvements & optimizations
• Able to demonstrate strong analytical and quantitative skills
• Able to fact-based challenge and detail oriented
• Good communication and interpersonal skills
• Good team player
• Experience in working in a multicultural environment preferred
• Fluency in both written and verbal English is a must.
• Fluency in additional EU language (Spanish, German, French, Italian, Russian) preferred

You will be expected to

• Engage with selected markets / verticals for all their requests
• Ensure process documentation is maintained up to date for data & transactional processes
• Act as a country expert for any issues with Delivery Team Leads
• Share best practices across the Global Operations Services Center team
• Deliver data validation and stewardship for data sets in scope
• Deliver reporting and analytics to Biopharma Operations colleagues
• Deliver data extractions from multiples databases
• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives
• Provide analytical support and expertise for all data process in scope
• Propose and deliver solutions and ideas for any problems and issues faced
• Prioritize requests and manage workload according to plan
• Follow SLA & guidelines and timeline established for the team and meets SRT KPIs
• Deliver high quality service for any activities in scope
• Propose continuous improvement of processes in scope
• Develop Subject Matter Expertise for one or more data process in scope

• Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
• To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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