Location: China - Shanghai - Shanghai
Director, Technology Adoption, Engagement & Transformation — China
Role Snapshot
- Function / Team: Commercial Excellence & Innovation (CEI) - Digital & Technology (Technology Adoption, Engagement & Transformation)
- Location: China
- Grade / Level: Director
- Reports to: Digital & Technology Head (D&T Head)
- Role Summary
The Director leads the market-facing technology adoption, engagement and transformation capability for CEI Digital & Technology. The role ensures existing systems and new AI-enabled products are directed toward measurable outcomes, CEI PODs are formed around clear opportunities, and adoption and transformation continue through scale and sustainable ownership.
- Key Accountabilities
- Translate CEI and Business Unit priorities into an integrated technology adoption, roadmap, demand and portfolio agenda aligned with global D&T.
- Own senior technology engagement and transformation for legacy and AI-enabled products and carry market signals into intake, prioritization and POD formation.
- Lead technology product and portfolio lifecycle decisions using reuse-before-build and operate, modernize, industrialize or retire choices.
- Shape business and operating-model transformation by connecting technology, workflow redesign, change, adoption and value realization.
- Lead experience and workflow design across customer and colleague journeys, user experience, agent hand-offs and Business Unit adaptation.
- Establish adoption telemetry, service integration and an integrated service catalogue, using platform usage and user insight to improve adoption and outcomes.
- Coordinate Legal, Privacy, Risk, Compliance and Security clearance as lifecycle stage gates and provide a clear D&T liaison for governance stakeholders.
- Lead technology scouting and assess emerging technologies for strategic relevance and business value.
- Enable POD effectiveness through clear outcomes, product ownership, stakeholder alignment, adoption planning and transition to sustainable ownership.
- Own the market-facing engagement model for CEI D&T — running a structured operating rhythm with Business Units and CEI capabilities to surface demand, align priorities and drive adoption of technology and AI-enabled products.
- Required Capabilities & Competencies
(a) Critical Capabilities & Qualifications
- Technology stack and adoption, business engagement, transformation leadership, product and portfolio lifecycle and executive stakeholder management.
- Experience and workflow design, adoption and change, telemetry, service integration and technology scouting.
- Legal, privacy, risk and compliance coordination, POD operating models and value realization.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Digital Business or Design or a closely related discipline; an advanced technical or business degree is preferred.
- Typically, 15+ years of progressive relevant experience, including several years leading teams and delivery at scope and complexity appropriate to similar level.
- Demonstrated ability to work across business, product, technology, data and governance stakeholders in a matrixed environment.
- Experience in a highly regulated industry and the China technology, data, privacy or vendor environment is preferred.
(b) Leadership Expectations
- Outcome ownership: connects decisions to measurable business, user, service and transformation outcomes.
- AI-first and enterprise-minded: applies responsible AI, reuse, architecture, security, privacy and scale principles appropriate to the work.
- POD collaboration: enables clear accountability, effective cross-functional execution and minimal handoff friction across peer teams and partners.
- Precision and learning: communicate clearly, documents decisions, uses evidence and telemetry and continuously improves delivery.
- Transformation leadership: connects business ambition, experience, adoption, portfolio choices and measurable value realization.
- Key Collaboration
The Director maintains strong partnership with Go-to-Market Transformation (GTMx), AI transformation office (AITO), Global Commercial Analytics (GCA) and the Chief Marketing Office (CMO), Pfizer Innovation Center (PIC), China Business Units or functions, and peer D&T team leads, carrying market signals into intake, prioritization and POD formation. The role provides a clear D&T liaison for Legal, Privacy, Risk, Compliance and Security governance stakeholders, and works with relevant global D&T teams. It also partners with China CEI leadership and POD owners to align technology portfolio and transformation with commercial priorities.
- Measures of Success
- Clear alignment of technology portfolio and investment with CEI and Business Unit priorities.
- Higher adoption and measurable value from legacy and AI-enabled products.
- Effective POD initiation, stakeholder alignment and transition into scale and sustainable ownership.
- Timely governance clearance and improved product lifecycle discipline, user experience and workflow outcomes.
- Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
- To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Information & Business Tech
Additional Locations: China - Liaoning - Dalian, China - Zhejiang - Hangzhou, China - Beijing - Beijing
Job description provided by Pfizer.
View the original posting
