We are seeking a strategic and results-oriented Cluster Manager for Offline Business Development & Account Management to join our organization in Delhi Shahdara, India. In this pivotal role, you will oversee all offline business development initiatives and account management operations across your assigned cluster, driving revenue growth while maintaining exceptional client relationships. You will lead a dynamic team, develop and execute cluster-level strategies, and ensure consistent achievement of business objectives through analytical decision-making and collaborative leadership.
Develop and execute comprehensive offline business development strategies to drive market expansion and revenue growth within the assigned cluster
Manage and nurture key client relationships, ensuring high levels of satisfaction, retention, and account growth
Lead and mentor a team of business development and account management professionals, fostering a culture of excellence and accountability
Monitor and analyze key performance indicators (KPIs), market trends, and competitive landscape to inform strategic decisions
Coordinate with cross-functional teams including sales, operations, and marketing to ensure seamless execution of business initiatives
Identify new business opportunities and market segments, developing actionable plans for market penetration
Conduct regular performance reviews and provide coaching to team members to enhance productivity and skill development
Prepare and present regular reports on cluster performance, revenue metrics, and strategic recommendations to senior management
Manage account portfolios, ensuring optimal resource allocation and maximizing profitability
Maintain compliance with organizational policies and industry regulations across all business development activities
Minimum 5+ years of professional experience in business development, account management, or related roles
Proven experience managing cluster or regional operations with P&L responsibility
Demonstrated expertise in offline business models and retail channel management
Strong leadership and team management capabilities with experience building and developing high-performing teams
Excellent analytical and data-driven decision-making skills with proficiency in interpreting business metrics
Advanced communication and negotiation skills with the ability to influence stakeholders at all levels
Proficiency with Customer Relationship Management (CRM) software and business intelligence tools
Strategic planning and execution expertise with a track record of achieving business targets
Strong interpersonal skills and ability to build collaborative relationships across departments
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Market analysis and competitive intelligence capabilities
Experience with sales forecasting and revenue management
Job description provided by PhonePe.
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