Mass Cluster Manager, Offline BD & Account Management

We're looking for an experienced and strategic Mass Cluster Manager to join our Offline Business Development & Account Management team in Dehradun, India. In this role, you will oversee multiple account clusters, drive business development initiatives, and manage key client relationships across our offline channels. You will be responsible for developing comprehensive strategies to expand market presence, optimize account performance, and deliver sustainable revenue growth. The ideal candidate will combine strong leadership capabilities with a deep understanding of offline business models and account portfolio management.

Manage and oversee multiple account clusters, ensuring optimal performance and client satisfaction across assigned territories

Develop and execute strategic business development plans to identify new market opportunities and expand the customer base

Drive revenue growth through effective account management, upselling, and cross-selling initiatives

Build and maintain strong relationships with key clients, serving as the primary point of contact for account-related matters

Monitor and analyze account performance metrics, KPIs, and market trends to inform strategic decision-making

Coordinate with cross-functional teams including sales, operations, and marketing to ensure seamless service delivery

Conduct market analysis to identify emerging opportunities and competitive threats within assigned clusters

Develop and implement account retention strategies to maximize customer lifetime value

Lead and mentor account management teams to achieve organizational objectives and performance targets

Prepare regular reports and presentations on cluster performance, business development progress, and strategic recommendations

Negotiate contracts and agreements with clients to secure favorable terms and long-term partnerships

5+ years of proven experience in account management, business development, or related roles

2+ years of experience managing multiple accounts or territories in a cluster-based or mass management environment

Demonstrated expertise in offline business channels and traditional market operations

Strong track record of driving revenue growth and achieving sales targets

Proficiency in account relationship management (CRM) tools and business analytics platforms

Excellent strategic planning and analytical skills with the ability to interpret market data

Strong negotiation and communication skills with the ability to influence stakeholders at all levels

Proven leadership experience with the ability to manage and motivate teams

Exceptional organizational skills and ability to manage multiple priorities simultaneously

Knowledge of market analysis and competitive positioning strategies

Experience with performance metrics analysis and reporting

Strong problem-solving abilities and business acumen

Preferred: Experience in the Indian market or regional business development

Preferred: Familiarity with offline retail, distribution, or B2B business models