Summary of the position: This role demands attentiveness and adherence to process instructions and deadlines. Multitasking skill is the key requirement of this role. As process runs 24*7, rotational shift would be provided or can be changed as per the business requirements Key accountabilities: 24*7 monitoring the health of critical web, data, retailer’s head-office & store servers, and tills. Alert monitoring that comes from customer system automatically, troubleshooting wherever required and escalation via email and phone.
Periodic report generation & extraction for customers Troubleshooting issues within the prescribed scope. Executing SQL queries as per customer requirement. Due to 24*7 work environment, the person should be comfortable to work in rotational shifts. Skills and Experience | Essential: Good communication skills, Verbal and Written both, is a MUST Basic knowledge about Desktop, MS – Office and Window OS Basic understanding on remote server Ability to multitask, prioritize activities, and work effectively under time-sensitive conditions.
Skills and Experience | Desirable: Basic knowledge about Networking and Database management systems. Hands on experience on remote server functionalities. Call handling skills and experience Personal attributes: Very good verbal & written communication Able to share ideas with the team and self-confident Go-getter and solution-oriented personality Very quick learner and keen to learn new things Reliable & accountable individual
Job description provided by PMC Commerce.
View the original posting
