Communications Group Manager

Location: PA - Pittsburgh (15222)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Communications Group Manager within PNC's Corporate Communications organization, you will be based in Pittsburgh, PA.

As a Communications Group Manager, you will lead the enterprise communications strategy for Human Resources across key priorities including HR modernization, talent, culture and enterprise change, connecting PNC’s business and talent strategies to the employee experience.

As a trusted advisor to senior HR leaders, you will help shape strategy, anticipate workforce and stakeholder impacts, identify communications risks and opportunities, and provide counsel on complex and sensitive issues.

You will lead a team of communications professionals and work across Human Resources, Corporate Communications and the broader organization to drive clarity, adoption and business outcomes through change.

What You’ll Do

• Lead communications strategy across HR priorities, including modernization, transformation, talent, culture and other significant workforce initiatives, aligning communications to PNC’s business and talent strategies and connecting the work into a cohesive enterprise story.
• Develop change communications strategies that create clarity, equip leaders and employees to navigate change, and drive adoption.
• Shape the end-to-end HR communications experience across employee and leader channels, connecting HR and enterprise priorities to the employee experience.
• Partner across Human Resources, Corporate Communications and the broader organization to align priorities, integrate communications strategies and ensure coordinated execution.
• Lead executive communications and positioning for senior HR leaders, including internal and external opportunities, as appropriate.
• Establish measurement approaches and use insights to assess communications effectiveness, inform recommendations and drive results.
• Advise senior HR leaders on complex and sensitive business and workforce matters, anticipating employee and stakeholder impacts and identifying communications and reputational risks and opportunities.
• Anticipate emerging communications needs and proactively recommend strategies that support HR and enterprise objectives.
• Lead, coach and develop a team of communications professionals, setting strategic direction, establishing priorities and driving accountability for results.

Preferred Qualifications

• Significant experience in corporate, employee, HR or change communications within a large, complex organization.
• Demonstrated experience advising senior executives, providing communications counsel and influencing business decisions across functions and levels of the organization.
• Deep experience leading communications for organizational transformation and workforce change, with the ability to anticipate stakeholder impacts, adoption needs and communications risks.
• Experience navigating complex and sensitive workforce and organizational matters with discretion and sound judgment, translating complex issues into clear, actionable communications.
• Experience leading and developing communications professionals, setting priorities and coordinating work across multiple stakeholders.
• Experience using qualitative and quantitative insights to evaluate communications effectiveness and inform strategic recommendations.
• Experience in external communications, executive positioning, thought leadership and/or workforce or labor-related communications preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Establishes the strategic direction of the team. Responsible for the team's development and execution of all communications strategies to advance business priorities.

Establishes and leads overall communication strategies; oversees the planning, research, and development of content for complex communication initiatives. Develops and implements measurement approach to determine the impact of communications plans and strategies.

Leads in the resolution of issues. Develops and maintains client relationships with executives and all levels of management, providing counsel on all aspects of communications. Engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.

Directs, leads, and holds the team accountable for business analytics, reporting, and accountability framework to drive results and achieve successful integration of marketing and business strategies in support of business programs/initiatives.

Responsible for performance management, continuous coaching and development of employees to ensure that they can achieve business results and adapt to evolving business strategies and financial industry changes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

Live the Values - Role models our values with transparency and courage.

Enable Change - Takes action to drive change and innovation that will transform our business.

Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Branding, Change Management, Creative Process, Design Thinking, Digital Marketing, Media Relations, Prioritization, Strategic Communication Planning, Strategic Planning

Competencies

Business Acumen, Continuous Transformation, Copywriting and Editing, Effective Communications, Effectiveness Measurement, Influencing Through Expertise, Organizational Communications, Organizational Savvy and Politics, Performance Management, Storytelling, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.