Technical Support Representative

We are changing the world of television by creating an innovative way to watch TV directly from the motherland anywhere around the world. We invite you to join our growing company and to contribute to the revolution of how people watch TV. Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with an open organization structure and solid management and your culture fits our culture then we are the right place for you!

COMPANY CULTURE

Integrity is in our DNA

Employees are our family

We are young, very ambitious and dedicated to achieving success

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company even better.

If as a kid you were playing with computers and routers while everyone was hanging out, this job should be right up your alley.

Setting up employees remote work (user and accesses administration)

Troubleshooting support for the team

Supporting and developing Asterisk VoIP system

Maintaining quality control through establishing and maintaining technical operations standards

Providing knowledge and training on products to internal team

Managing internal IT infrastructure

Recommending information technology strategies, policies, and procedures by evaluating previous build outs; identifying problems; evaluating trends; anticipating requirements

The perfect candidate will thrive on technology and have experience administrating and supporting systems. You’re a great match if you possess fantastic troubleshooting skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.

Basic knowledge of various browser and mobile platforms

Technical support experience

Technical experience with operating systems (Windows, OSX, and Linux)

Understanding Network Basics: VPN, Firewalls, Routing and Switching

Redmine and PBX administration is a great plus

Basic knowledge of UNIX commands (for search, and other command line features)

Hands-on experience with MySQL database, administration/configuration/performance optimization/replication/mirroring

Practical knowledge of Active Directory

Higher education (IT)

Ability to work with EST time-zone

Intermediate English or higher

Required personal qualities

You must be accurate, responsive, analytical

• Excellent organization skills - You must be able to prioritize work based on current business requirements
• Analysis and logical problem-solving skills
• A passion for software
• A desire to learn, master and teach
• Awesome sense of humor

Benefits that are awaiting you

Compensation in direct correlation to your knowledge and talent

Comfortable and cozy atmosphere

Unlimited opportunities for self realization

Friendly, professional, highly motivated and productive team made up from best of the best

Creative Environment where You will never be bored at work again!

Flexible schedule

Work in the capital of coolness, Brooklyn, NY

Office is located in a modern building, near Sheepshead Bay (B,Q) train station

Pizza on Fridays

And....slowly, but surely we are getting ready to conquer the world. Join us!

Does this sound like your dream job? Do you consider yourself a great candidate and you like to meet us? You are almost there! Press "I'm interested" and submit application. We would love to see in comments an explanation of why we should hire you for this position.