Senior Account Manager (Pacific, Mountain, or Central time zone)

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

PolyAI is searching for a Senior Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our Tier 1 customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modeling and driving account retention and revenue growth.

We are prioritizing candidates based in Pacific, Mountain, or Central time zones to ensure adequate overlap with core team hours.

Manage a book of up to 10 existing Enterprise customer accounts with a focus on account retention and expansion

Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates

Main point of contact for the identification and leading on upsell expansions of new use cases and channels into the business

Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT

Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap

Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality

Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong

Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays

Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business

Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent

We provide a competitive salary range for this role of $240,000– $260,000 OTE - depending on experience and location. This is based on a 70/30 made up of base and bonus. You will have full ownership of upsell/cross-sell into new use cases and channels — and you keep 100% commission on upsells and renewals. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

💰 Participation in the company’s employee share options plan

🏥 Comprehensive health coverage for you and your loved ones

👪 Life Insurance

• ◻️ STD and LTD
• 💰 The opportunity to contribute to the company's 401k plan
• 🏝 Flexible PTO policy + 11 designated company holidays
• 📚 Annual learning and development allowance
• 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• 🧡 Enhanced parental leave
• 👨‍👩‍👧 Company-funded fertility and family-forming programmes
• 🌸 Menopause care programme with Maven
• 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
• At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are

Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people

We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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