Technical Success Manager - AI Infrastructure

BE YOUR OWN LAB Prime Intellect builds the infrastructure that frontier AI labs build internally, and makes it available to everyone. Our platform, Lab, unifies environments, evaluations, sandboxes, and high-performance training into a single full-stack system for post-training at frontier scale, from RL and SFT to tool use, agent workflows, and deployment. We validate everything by using it ourselves, training open state-of-the-art models on the same stack we put in your hands.

We’re looking for people who want to build at the intersection of frontier research and real infrastructure. We recently raised $15mm in funding (total of $20mm raised) led by Founders Fund, with participation from Menlo Ventures and prominent angels including Andrej Karpathy, Tri Dao, Dylan Patel, Clem Delangue, Emad Mostaque, and others. ROLE IMPACT This role sits at the intersection of customer success, technical operations, and AI infrastructure delivery.

You will help customers successfully onboard, deploy, and scale on Prime Intellect infrastructure while building the internal systems that make that experience reliable and repeatable. You’ll work across customers, engineering, operations, and finance to manage support, coordinate deployments, track commercial milestones, and improve how we serve sophisticated technical accounts. WHAT YOU’LL DO CUSTOMER SUCCESS & ACCOUNT MANAGEMENT - Serve as a primary point of contact for customers running AI workloads on our infrastructure - Own customer onboarding from post-sale through production readiness, including kickoff coordination, expectation setting, and support handoff - Build trusted relationships with customer teams and proactively manage account health, risks, and escalations - Coordinate with engineering and operations to ensure issues are triaged and resolved quickly OPERATIONS & SERVICE DELIVERY - Manage support workflows and escalation paths to ensure timely, high-quality responses - Maintain visibility into active deployments, SLA expectations, and operational dependencies - Assist with capacity planning by tracking customer demand and infrastructure commitments - Help build the processes and operating rigor needed to support customers at scale COMMERCIAL & CONTRACT COORDINATION - Own the billing and invoicing calendar across customer accounts - Track contract terms, renewals, expansion opportunities, and key commercial milestones - Support procurement, vendor coordination, and related operational workflows - Maintain a clean record of agreements, amendments, and customer-specific compliance requirements REQUIREMENTS - 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role - Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers - Comfortable working directly with customers and internal technical teams - Highly organized, detail-oriented, and able to manage multiple workstreams at once - Strong written and verbal communication skills - High ownership and willingness to operate flexibly when customer needs require urgency - Energized by building processes from the ground up in a fast-moving environment NICE-TO-HAVES - Experience with infrastructure, cloud, DevOps, or enterprise technical products - Familiarity with SLAs, support operations, billing, procurement, or contract administration - Exposure to AI/ML infrastructure, model training environments, or GPU-based products - Experience in startups or high-growth environments WHAT WE OFFER - $150-200k Cash compensation + equity incentives - Flexible work environment - Visa sponsorship and relocation support - Professional development budget - Team off-sites and conference attendance