Specialist/Senior Specialist, People Operations

Key Responsibilities

• Act

• as an HR Business Partner to night-shift teams, partnering with managers and
• leaders on employee relations, performance management, talent development, and
• people-related decisions to drive business outcomes and a positive employee
• experience.

• Providing guidance and support to employees on HR-related inquiries, policies, and procedures.
• Serving as the first line of contact for all team member

inquiries via People Tickets, email and / or slack.

• Work closely with team leaders and department managers to

understand employee issues and provide timely resolutions in line with company policies.

• Manage

• employee relations matters such as PIP processes, grievance redressal, and
• sensitive employee concerns while partnering with managers to maintain a fair,
• compliant, and positive work environment.

• Identifying opportunities for process

improvements within HR operations and contributing to

streamlining HR processes and systems.

• Accurately completing off boarding

formalities, drawing actionable insights from information gathered from exit

interviews

• Manage attendance, leave administration, and coordinate monthly payroll inputs with accuracy.
• Maintainandupdate HR records, employee files, andensure dataintegritywithinHRIS tools.
• Coordinate monthly town-halls,ensuringsmoothexecutionandagendaalignment.
• Handle compliance with labour laws, internal HR policies, and audit requirements.
• Drive employee engagement programs, coordinate internal

communications, and support R&R initiatives.

• Foster a positive workplace culture by proactively

identifying potential issues and gathering employeefeedback.

• Collaborating on HR projects and leading initiatives, such

as performance management, talent processes, and diversity and inclusion programs.

• Liaise with other departments, such as Talent Acquisition,

Admin, and IT, to ensure a smooth and efficientworkflow.

• Address internaladministrativequeries related toaccess cards,seating, andtravel/cabcoordination.

Requirements

• Bachelor’s or

Master’s degree in Human Resources, Business Administration, or a related

field.

• 4–8 years of

experience in HR, preferably with exposure to HR Business Partnering, employee

relations, and HR operations.

• Experience partnering

with business leaders and people managers to address employee concerns, support

performance management, and drive people-related initiatives.

• A proactive,

solution-oriented approach with the ability to balance strategic HR partnering

with hands-on operational and administrative responsibilities.

• Ability to use people

data, employee feedback, and HR metrics to identify trends, recommend

solutions, and support business decisions.

• Strong interpersonal,

communication, stakeholder management, and conflict-resolution skills, with the

ability to handle sensitive matters with discretion.

• Proficiency in MS

Office and HRIS platforms (preferably Zoho People or ADP).

• Ability to work independently

in a night-shift environment while collaborating effectively with global teams

across time zones.

Benefits

5 Days Working

One Complimentary Meal per Day

Internet Reimbursement

Gym Reimbursement

Group Medical Insurance

Mental Health support benefits

Relocation Assistance (if Applicable)