RCM Training & Workflow Manager

Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

The RCM Training and Workflow Manager oversees and executes training for new Privia Care Centers across all markets on athenaOne Collector billing workflows, maps future-state workflows under the Privia platform, and develops and maintains curriculum across in-person, eLearning, and webinar formats for both pre- and post-go-live phases. Responsible for triaging stakeholder issues and requests, this individual ensures that athenaOne Collector training consistently aligns with evolving best practices.

To optimize workflows across Privia Medical Group Care Centers, the RCM Workflow Manager stays up to date on new features within athena’s Collector, Clinicals, and Communicator products. Balancing proactive planning with retrospective "catch up" training strategies, this innovative leader actively incorporates feedback to elevate Privia’s RCM and training program to a best-in-class standard.

Primary Job Duties

Develop and maintain overall athenaOne collector curriculum for Care Centers

Develop and maintain content for Privia University (LMS)

Lead pre-live and post live training for new Care Centers in all markets

Support RCM Implementation and training for New Markets

Lead training for high-profile implementations, as assigned

Provide at-the-elbow support for high-profile Care Centers, as assigned

Support New Market and/or high-profile Go-Lives

Offer supplemental training opportunities applicable to all markets

Partner with market trainers to execute curriculum and processes

Share and effectively communicate new athenaOne features regularly

Innovate and create new learning experiences for Care Centers

Other duties as assigned

Travel Requirements: 10 - 20%

Bachelor’s degree preferred

Previous experience with Revenue Cycle Management and Physician Office Billing required

2+ years experience with client facing training preferred

2+ years experience with practice management systems, one or multiple areas of expertise preferred

Previous experience with athena’s Clinicals and Collector software strongly preferred

Demonstrated experience in development and editing instructional material

Knowledgeable about extended medical terminology

Must demonstrate excellent communication, organizational, and time management skills

Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines

Ability to work in a very fast-paced and changing work environment

Must comply with HIPAA rules and regulation

The salary range for this role is $65,000.00-$70,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.