Assurance Services Consultant

About the role

The Assurance Services Consultant will play a crucial role in guiding ProcessUnity clients to the next level of success by collaborating closely with them to optimize their utilization of the ProcessUnity platform.

The ideal candidate will have strong communication skills, creative problem solving, and passion for elevating customers' experience with our product. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Assurance Services team.

What you'll do

Work with clients to maintain and grow their usage of the ProcessUnity platform

Provide best practice advice on issues and strategies for growth post-implementation

Run weekly working sessions with clients to enable, build, and strategize on their usage of the ProcessUnity platform

Build enduring partnerships with clients, fostering their professional growth

Serve as an advisor and resource for customers, providing expert knowledge and guidance

Budget and manage deadlines appropriately within a set monthly allotment of hours

Maintain a consistent schedule of calls and consulting engagements with clients

Play a visible role in client retention and growth initiatives within the organization

5+ years' experience consulting

Previous experience working with large, complex teams and projects preferred

Customer-centric mindset with the ability to understand and address business needs

Excellent written and verbal communication skills

Strong orientation towards process improvement and optimizing customer experiences

Ability to multi-task, prioritize, and delegate work within a team setting

Eager to learn, with a proactive approach to acquiring new skills and knowledge

Ability to collaborate within a team environment to support customer expansion

Skillful at reverse engineering solutions and optimizing user experiences

Experience in the GRC space strongly preferred

Ireland salary range: €50,000 - €70,000 depending on experience and level

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at www.processunity.com.