Software Developer Lead

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a software developer lead working in our Enterprise Contact Center Applications (formerly Telecom Experience) platform, you’ll serve as a TAO for the growing portfolio of applications we build and support for the CRM organization and the broader enterprise. This role provides technical leadership for assigned applications by defining architecture, roadmap, security, and overall application health while ensuring solutions align with enterprise standards and business objectives. You’ll partner with stakeholders to guide solution design, manage technical debt and innovation efforts, and mentor teams through architectural oversight, documentation reviews, and cross-platform impact analysis.

This is a remote position for US based work only.

Minimum qualifications

• Minimum 9 years related work experience programming and supporting software applications.
• {OR} Completion of a technical training program and a minimum of 6 years related work experience programming and supporting software applications.
• {OR} Bachelor's degree or higher in an Information Technology or related field of study (e.g. Engineering, Math, Science) and a minimum of 6 years related work experience programming and supporting software applications.

Preferred skills

• Proficiency in full-stack development using C#/.NET, Python, SQL Server, RESTful APIs, FastAPI, and Kafka.
• Hands-on knowledge of cloud platforms, infrastructure, and CI/CD tools, including AWS, Azure, OpenShift, Terraform, Git, GitHub, and Azure DevOps.
• Demonstrated success developing innovative technology solutions, including AI-driven applications.
• Familiarity with IT Service Management practices, Agile methodologies, project delivery, and monitoring tools such as Splunk.
• Ability to adapt quickly to changing priorities while maintaining focus, productivity, and quality outcomes.

Compensation

$125,000-$155,000/year

Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations
• Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/

#LI-CL1