ServiceNow Developer – ITOM (Discovery & Service Mapping)
Role Overview
We are looking for a skilled ServiceNow ITOM Developer with deep expertise in Discovery and Service Mapping to design and deliver scalable IT operations solutions.
You will play a key role in improving CMDB accuracy, infrastructure visibility, and service-aware operations, leveraging automation, integrations, and best practices aligned with CSDM and ITIL frameworks.
Key Responsibilities
- ITOM Development
Design, develop, and enhance ServiceNow ITOM modules (Discovery, Service Mapping, CMDB, Event Management)
Build scalable solutions aligned with enterprise architecture and platform best practices
- Discovery (Primary Focus)
- Implement and manage ServiceNow Discovery for CI identification and CMDB population
- Configure and maintain MID Servers, probes, sensors, and schedules
- Troubleshoot discovery issues and improve coverage and success rates
- Develop custom patterns for hybrid and cloud environments
- Service Mapping (Primary Focus)
- Design end-to-end service maps for critical business services
- Identify dependencies across applications and infrastructure
- Maintain accurate topology for impact and root cause analysis
- CMDB & CSDM Governance
- Ensure CMDB data quality, reconciliation, and normalization
- Align data models with CSDM framework
- Maintain CI relationships using discovery and mapping data
- Integration & Automation
Build integrations using REST/SOAP APIs, IntegrationHub, and third-party tools
Enable automation for event correlation and orchestration
- Collaboration & Delivery
- Work with ITSM, Infra, Cloud, and App teams to translate requirements into solutions
- Participate in Agile/Scrum delivery cycles
- Provide technical guidance and documentation
Required Skills & Experience
Core Skills
Strong hands-on experience in
ServiceNow ITOM (Discovery & Service Mapping)
CMDB lifecycle and CSDM implementation
Expertise in
MID Servers, probes, sensors, pattern development
ServiceNow scripting (JavaScript, Glide API)
Technical Knowledge
- Networking protocols: SSH, SNMP, WMI, HTTP
- Cloud platforms: AWS / Azure / GCP
- ITIL processes: Incident, Change, Problem
- APIs & system integrations
- Good to Have
- Agent Client Collector (ACC) / Cloud Discovery
- DevOps / CI-CD integrations
Education & Certifications
Bachelor’s degree in Computer Science / IT or equivalent
Preferred certifications
CSA (Certified System Administrator)
CIS – Discovery / Service Mapping / ITOM
Job description provided by Providence.
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