Senior Service Engineer

Organization Background

The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL or Oracle databases.

What will you be responsible for?

Lead end-to-end ownership of MEMCM Server Patching across enterprise environments, ensuring compliance with organizational SLAs and security standards

Act as primary escalation point for technical and process escalations, driving resolution with minimal supervision

Perform deep-dive troubleshooting and root cause analysis (RCA) for Major Incidents and recurring patch failures; implement preventive measures

Design and optimize patch deployment strategies, collections, and Configuration Items in MEMCM

Drive vulnerability remediation programs leveraging Rapid7 and integrate findings into patching and remediation workflows

Collaborate with Cyber Security, Infrastructure, and Application teams to ensure risk-based patch prioritization and compliance

Lead automation and process improvements in patching, reporting, and remediation

Ensure post-patching validation, monitoring, and compliance reporting through dashboards and enterprise tools

Mentor junior engineers and guide L1/L2 teams on troubleshooting, best practices, and process adherence

What would your day look like?

Lead and oversee enterprise-wide Windows and Third-Party patch deployments using MEMCM

Drive complex troubleshooting scenarios related to patch failures, compliance issues, and infrastructure challenges

Architect and implement modern patching solutions (e.g., Azure Update Manager, Azure Arc, hybrid cloud patching models)

Perform advanced RCA and problem management, ensuring long-term fixes and knowledge documentation

Define and execute Get Current / Stay Current strategies for patch compliance across environments

Develop and maintain automation scripts (PowerShell/Python) to improve efficiency and reduce manual intervention

Collaborate with cross-functional teams in global delivery models and Agile/feature crew setup

Analyze vulnerability data and lead large-scale remediation efforts with measurable outcomes

Contribute to process governance, standards, and innovation initiatives in patching and vulnerability management

Who are we looking for?

7–10 years of experience in enterprise patching, vulnerability management, and infrastructure operations

Strong hands-on experience with MEMCM (latest branches) and deep understanding of its architecture, components, and workflows

Proven experience in designing and optimizing patch management solutions in large-scale environments

Strong expertise in Vulnerability Management lifecycle, including integration with tools like Rapid7

Hands-on experience in Application Deployment, Patch Management, Task Sequencing, and Software Distribution

Strong troubleshooting skills across Windows Server environments, MEMCM infrastructure, and related topologies

Experience with Cloud technologies (Azure, AUM, Azure Arc) and hybrid infrastructure

Strong scripting expertise (PowerShell/Python) for automation and remediation

Ability to work in ambiguous, fast-paced environments with global stakeholders

Experience in Agile/feature crew models and driving cross-team collaboration

Demonstrated ability to lead initiatives, mentor teams, and drive continuous improvement