IAM Operations Analyst 1

Role Summary

Entry-level role supporting day-to-day IAM operations at Providence.

Focus on access management, ticket handling, and learning IAM processes and tools.

Key Responsibilities

• Handle access requests, provisioning, and deprovisioning activities.
• Support Joiner–Mover–Leaver (JML) operations as per defined processes.
• Monitor and manage IAM tickets (incidents, service requests) via ServiceNow or similar tools.
• Perform user account management in systems like Active Directory / SailPoint.
• Assist in access reviews and certification campaigns.
• Support identity lifecycle processes and ensure timely access revocation.
• Perform basic troubleshooting and escalate issues when required.
• Maintain and update SOPs, runbooks, and operational documentation.
• Ensure adherence to IAM policies, SLAs, and audit requirements.

Required Skills & Qualifications

0–2 years of experience in IT / support / service desk / IAM operations.

Basic understanding of

User access management and provisioning

IAM concepts (authentication, authorization, RBAC)

Familiarity with

• Active Directory / Azure AD (Entra ID)
• Ticketing tools (ServiceNow or equivalent)
• Strong attention to detail and process adherence.

Preferred / Nice to Have

• Exposure to IAM tools (SailPoint, CyberArk, etc.).
• Understanding of JML processes and access lifecycle.
• Awareness of compliance / audit requirements (SOC, ISO, HIPAA).
• Good communication and collaboration skills.