PSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.
At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.
We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.
Full-time employment based in Latvia
You will
- Provide support of off-the shelf software packages (Tier 2 and Tier 3)
- Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
- Perform installation and support of specialized systems (e.g. special warehouse systems)
- Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
- Follow release of new software which can potentially interest the company, and recommend their purchase
- Update validation status of CFR 21 Part 11 applicable to information systems
- Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
- Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4
- University or College degree, Computer Science/IT specialty
- Solid technical background
- Experience supporting business applications, software platforms, or enterprise systems
- Prior experience in systems analysis is a plus
- Experience with Jira Service desk and Confluence or similar products is a plus
- Experience in systems development and systems validation is a plus
Experience with creating SQL queries
- Background in testing (preparing test cases and execution of test scripts) is a plus
- Excellent communication and collaboration skills
- Strong analytical skills
- Ability and desire to work in a service-oriented and customer-focused environment
- Stable, privately-owned company, organically growing since 1995
- Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
- Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
- Friendly and supportive atmosphere in a committed team
- International environment, with colleagues around the world
- Opportunities to quickly see the results of your work
Job description provided by Psi Cro.
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