Test Manager, Professional Services

Location: Remote, USA

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

PTC is seeking an experienced Test Manager to join our Professional Services organization. In this role, you will lead quality assurance, test strategy, validation planning, and test execution for customers implementing PTC solutions.

You will work closely with customers, project managers, and delivery teams to ensure solutions are validated against business, regulatory, and technical requirements. You will help customers improve product quality, reduce delivery risk, accelerate time-to-value, and establish scalable testing and quality management practices.

Key Responsibilities

Test Strategy & Governance

• Define and govern end-to-end test strategies for customer implementations.
• Establish testing frameworks, methodologies, standards, tooling, and best practices.
• Develop risk-based testing approaches aligned with customer objectives and compliance requirements.
• Ensure traceability among requirements, risks, test cases, defects, and validation evidence.

Quality Planning & Delivery

Support project delivery teams in developing comprehensive test plans covering functional, integration, system, user acceptance, performance, and regression testing.

Monitor testing progress and communicate quality status to stakeholders.

Test & Quality Consulting

• Advise customers and partners on test management best practices.
• Help customers design and implement test management processes.
• Guide customers on validation approaches for regulated and safety-critical environments.
• Support customer adoption of quality engineering and continuous testing practices.

Defect & Risk Management

• Establish defect management processes and reporting standards.
• Facilitate defect triage and prioritization.
• Track quality metrics and project risks throughout implementation.
• Recommend mitigation strategies to improve product and project quality.

Continuous Improvement

• Contribute to the development of test service offerings, accelerators, and best practices.
• Capture lessons learned from customer engagements and apply them to future delivery approaches.
• Support field readiness initiatives and cross-functional quality improvement efforts.

Customer Escalation Support

• Serve as a quality advisor during critical customer situations and escalations.
• Support root cause analysis and corrective action planning.
• Partner with engineering, support, and delivery teams to resolve complex quality issues.

Basic Qualifications

Bachelor’s or master’s degree in Mechanical Engineering, Computer Science, or a related field, or equivalent experience.

Minimum of 5 years of professional experience in test management, quality assurance, or a related role.

Skills and Knowledge

• Strong understanding of software testing methodologies and quality assurance practices.
• Experience with requirements management, traceability, and validation processes.
• Excellent analytical and problem-solving skills.
• Proven stakeholder management and communication skills.
• Confident presentation and facilitation skills.
• Ability to work effectively with customers, partners, and cross-functional teams.
• Customer-first mindset focused on successful business outcomes.

Preferred Experience

Experience with at least one programming language (e.g., Java, C++, JavaScript).

Experience with at least one relational database technology (e.g., Oracle, MySQL, PostgreSQL).

Previous software consulting experience as a solution, technical, or application architect.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $132,000-$198,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.

Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy.

All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

Applications will be accepted on an on-going basis.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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