Sr Principal, HR Operations (US Shift)

Location: Pune, India

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Role Overview

The Sr Principal – HR Operations will provide strategic and operational leadership for HR Operations, shaping how HR services are designed, delivered, and continuously improved for employees and stakeholders across the United States. This role will lead complex, cross-functional programs, drive process and technology transformation, advise senior HR and business leaders, and build the capability of the broader HR Operations team, ensuring consistent and high-quality employee lifecycle experience.

Key Responsibilities

• Lead the HR Operations strategy and roadmap across the employee lifecycle (onboarding, offboarding, and transitions), aligned with HR and business priorities.
• Drive large-scale HR Operations and transformation programs that improve employee experience and operational efficiency.
• Partner with HR leadership, HRBPs, COEs, and senior business stakeholders to shape service delivery models and influence decisions.
• Define and govern HR operations metrics, dashboards, and service SLAs; present insights and recommendations to senior leadership.
• Lead the evaluation, adoption, and optimization of HR technology and automation platforms (Workday, ServiceNow), partnering with IT and vendors.
• Own compliance and risk management for HR processes, ensuring adherence to HR policies, US regulatory requirements, and internal guidelines; lead audit readiness.
• Establish escalation frameworks and service standards to ensure timely, high-quality support for employee queries and HR requests.
• Champion continuous improvement and best practices, benchmarking against industry standards and scaling solutions across regions.
• Coach and mentor Analysts and Specialists, build team capability, and contribute to talent development and succession planning.
• Manage cross-functional projects, budgets, timelines, and stakeholder communications for strategic initiatives.

Core Competencies

• HR Operations & Process Excellence
• Employee Experience & Service Orientation
• Data Analytics & Reporting
• HR Systems & Digital Tools
• Stakeholder Collaboration
• Attention to Detail & Compliance Orientation
• Strategic Thinking & Program Leadership
• Influencing & Leadership Presence
• Coaching & Talent Development
• Bachelor’s degree (or equivalent) with 5-8 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 5 years of related experience
• Extensive experience in HR operations, HR Operations, or shared services, including leading programs or teams
• Experience working in matrix or multinational environments preferred
• Strong communication and stakeholder management skills, including engagement with senior leadership
• Hands-on experience with HR systems (e.g., Workday) and Microsoft tools
• Ability to work the US Shift (5:30 PM – 2:00 AM IST) and support employees and stakeholders across the United States

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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