Senior Associate, Operations

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

Overview

Position Summary

The Operations Senior Associate will use data analysis, problem-solving, project management, and a strategic mindset to assist in the ideation and execution of some of the business’ most important initiatives, reporting and operational processes. You will cross functionally champion operational excellence, creating and implementing processes, dashboards, and innovative solutions to evolve and enhance ways of working and enable strategic business solutions.

Key Responsibilities

Works with the business to analyze and build the forecasts, utilization reporting, improve data capture and process and help create useful insight to share with the business

Ability to identify trends, patterns, and outliers, as well as conduct statistical analysis and data profiling

Data visualization: The ability to present data in a visually appealing and meaningful way. Power BI expertise: Familiarity with Power BI and Tableau highly preferred. Familiarity with various data visualization tools and techniques, such as charts, graphs, and interactive dashboards

Help to establish Ways of Working through continuous review & improvement of processes, such as standardize & simplify, automate time-intensive manual steps

Ability to gather data from multiple parties to interpret key points to draft policies and process documentation

Participate in the procurement, set up, and roll out new technologies that drive better team efficiency

Support cross-functional projects driving the most important goals of the business, coordinating internal team members and resources

Strong critical thinking and problem solving skills – demonstrated ability to mine data for relevant and actionable insights. Ability to identify problems, develop analytical approaches, and propose data-driven solutions

Attention to detail: Accuracy and attention to detail to ensure that data is clean, properly formatted, and correctly interpreted to avoid errors in analysis

Strong organizational and time management skills, with the ability to handle multiple projects simultaneously

Strong written and oral communication skills with experience in developing and documenting policies and processes in a clear and concise manner

Requirements and Qualifications

• •Minimum of 18 months - 2+ years in operations or project management in a media agency setting

• 1+ year experience using MS excel + MS suite (advanced excel skills a plus)

• 6 months - 1+ year media systems and tools (examples: project management software, MediaTools, Mediaocean)

• Optional: HCP/Pharma media experience (background can include planning or investment)

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $50,065.00 - USD $66,360.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.

For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/17/2026.