Lead Client Services Analyst

Overview

About Business Unit

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Role Overview

As a Lead Client Services Analyst, you’ll leverage your strong leadership skills to manage team roles, responsibilities, and performance. You’ll play a crucial role in hiring and building a cohesive team, fostering a positive culture through mentoring and goal setting. Your project management expertise will ensure timely and accurate project delivery, while your ability to identify process efficiencies will drive productivity.

You’ll also be responsible for training new employees and promoting continuous learning and growth. Adaptability and staying updated with industry trends are key, as you’ll quickly learn new systems and platforms. If you’re ready to lead with flexibility and resilience, we want to hear from you!

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Demonstrate strong leadership by managing team roles, responsibilities, and performance.
• Oversee hiring to build a cohesive team.
• Cultivate a positive team culture through mentoring and goal setting.
• Encourage open communication and collaboration.
• Recognize and celebrate team achievements to boost morale.
• Apply project management skills to plan, execute, and deliver projects within timelines.
• Coordinate with cross-functional teams and monitor progress.
• Identify and implement process efficiencies through automation and re-engineering.
• Conduct capacity planning to meet project demands.
• Train new employees and provide ongoing development for existing team members.
• Promote continuous learning and growth.
• Quickly learn and adapt to new systems and platforms.
• Stay updated with industry trends and technologies.
• Demonstrate flexibility in changing priorities.
• A graduate/postgraduate in any field
• 8 - 10 years of exposure in digital media/client services role
• 1-2 years of people management experience is must
• Possess strong English written and verbal communication skills
• Intermediate Excel skills required

Basic knowledge of Affiliate Marketing

People management experience

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.

Collaboration: We work together, support one another, and collectively achieve goals.

Growth: There are endless opportunities for growth through learning, development and career advancement.

Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.

Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

Act with integrity

Work together to win together

Innovate with purpose

Respect all voices

Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.