Technical Business Analyst

At RACQ, our purpose is to make a positive difference in the lives of Queenslanders. As a Technical Business Analyst, you'll play a critical role in bridging business needs and technology solutions, helping us deliver exceptional experiences for our members and employees. Working within a collaborative product-led environment, you will analyse complex challenges, identify opportunities for improvement and ensure technology initiatives deliver meaningful outcomes that support RACQ's strategic goals and values.

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

As a Technical Business Analyst, you'll work within cross-functional product teams to understand business challenges, gather and analyse requirements, and support the delivery of technology solutions that create value for our members and business stakeholders. You'll play a key role in ensuring solutions are well-defined, tested and aligned to business needs.

• Partner with business and technology stakeholders to understand, analyse and document business requirements.
• Facilitate workshops, interviews and discovery sessions to identify business needs and improvement opportunities.
• Translate complex business requirements into clear user stories, functional specifications and acceptance criteria.
• Analyse business processes, systems and data flows to identify opportunities for efficiency and innovation.
• Support solution design, delivery and implementation by providing analysis and requirements expertise throughout the product lifecycle.
• Develop and execute test scenarios, coordinate user acceptance testing and validate solutions against business outcomes.
• Maintain traceability between business objectives, requirements and delivered solutions.
• Contribute to continuous improvement initiatives that enhance customer experiences, business processes and operational performance.

About you

• Demonstrated experience in business analysis, systems analysis and requirements management within complex environments.
• Strong ability to elicit, document and manage business, functional and technical requirements.
• Experience analysing business processes and identifying opportunities for process improvement and operational efficiency.
• Well-developed analytical and problem-solving skills, with the ability to assess complex business and technology challenges.
• Excellent stakeholder engagement, facilitation and communication skills, with the ability to build consensus across diverse groups.
• Experience working in Agile, product-led or technology delivery environments, with a focus on delivering business value

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one

Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.

• Exclusive employee discounts

Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.

• Wellbeing that goes beyond the basics

Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.

• Flexibility that works for real life

• Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.
• Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
• Ready to apply to do good stuff daily?
• Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

#LI-Hybrid